Assistant Manager, Category Management & Business Development (iShopChangi)

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 72,000 - 108,000; Full time

Job summary

Changi Airport Group (Singapore) Pte. Ltd. is seeking a Category Manager for its ecommerce and omni-channel retail team.

You will expand the category, work with marketing and operations to grow merchant partnerships, and drive profitable growth. Key duties include merchant acquisition, onboarding, account management, performance analysis and cross-functional collaboration to deliver new business ideas and product range expansion.

Qualifications

• Degree holder with 4–6 years of relevant experience.
• Merchandising, eCommerce and/or marketplace experience.
• Strong communication and presentation skills.
• Strong industry networks in the relevant sector.

Responsibilities

• Lead merchant acquisition, prospecting, negotiating and development of promotions.
• Own merchant onboarding up to point of contracting and renewals.
• In charge of sales targets and primary contact for merchants.
• Analyze merchant performance and support monthly business reporting.
• Work cross-function with internal stakeholders to drive sales growth.

Skills

Merchandising

eCommerce

Marketplace

Category Management

Sales

Negotiation

Communication

Education

Degree in business/commerce/marketing

Job description

Company description

Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world's most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi's presence beyond Singapore's shores through consultancy projects and investments in foreign airports. Come join us today!

Job description

We are hiring! If you have a strong passion in eCommerce and omni-channel retail, a strong desire to be part of a dynamic team driving business transformation, possess an inquisitive mind for continual discovery and strong understanding of beauty and wellness, join us now!

You will be a key member of the Business Development Team and will expand and grow the category. Your core responsibilities with be in Category Management to achieve various growth segments in the assigned categories. You will be heavily supported by the marketing and operations team to grow your categories.

Responsibilities:

1. Merchant Acquisition

• Lead merchant acquisition efforts including prospecting, negotiating and development of necessary promotions
• Own merchant onboarding up to point of contracting and / or renewals, before handing over to the Operations Team for on-boarding ops and day-to-day support

2. Account Management

• In charge of sales targets of merchants under your care and is the primary contact for your merchants.
• Continually review performance of your merchants, work with them to strategically conceive new business ideas to grow sales which may include range expansion, marketing, partnerships etc.
• Maintain good relationship and provide value add to your partners for long term collaboration.

3. Business and Operations

• Responsible for merchant level performance analysis and supporting monthly business reporting activities.
• Resolve any merchant operations issues related to publication, orders, logistics and payments in a timely and effective manner
• Work cross function with internal stakeholders and other departments to drive sales growth

4. Profitability

• Responsible for merchants CM
• Drive sales through any new ideas

Key Performance Measurements include:

• CM Performance
• Sales Performance
• Merchant/Brand Acquisition
• Product Range Expansion
• First-to-Launch or Exclusive Brands / Products / Concepts introduced
• Merchant Satisfaction
• New Business Development Ideas & Implementations

Requirements:

• Degree Holder with at least 4-6 years of relevant experience
• Merchandising, eCommerce and / or marketplace experience is necessary
• Strong industry networks and contacts in the relevant industry will be preferred
• Good communication skills, both written and presentation