Assistant Manager, Assessment Operations and Partnerships

Nanyang Technological University; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

NTU Singapore's Office of Academic Services (OAS) invites applications for a role within the Examinations team to support assessment operations and digital assessment adoption, ensuring integrity and efficiency across the university.

You will coordinate centralized and decentralized assessments, engage with multiple stakeholders, and drive process improvements in a fast-paced academic environment at NTU Singapore.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Experience in examination administration, assessment operations or large-scale operational environments.
• Strong data management, analytics and MS Office proficiency.
• Ability to coordinate multiple stakeholders and meet tight timelines.
• Demonstrated integrity and governance awareness.

Responsibilities

• Plan and administer centralised and decentralised assessments in line with policies.
• Oversee digital assessment operations and adoption with faculties.
• Build partnerships with stakeholders to ensure readiness and service quality.
• Support governance, risk management and continuous improvement initiatives.
• Support procurement, vendor coordination and cross-functional projects.

Skills

Analytical thinking

Stakeholder management

Organisational skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Systems

Bachelor's degree in Data Analytics

Bachelor's degree in Education

Tools

Microsoft Office

Job description

The Office of Academic Services (OAS) plays a vital role in enabling student success across the entire academic journey by implementing and administering academic policies established by the University's academic bodies. OAS delivers comprehensive academic services from matriculation to graduation, empowering students, upholding excellence, and partnering stakeholders to provide a seamless, student-centred experience while maintaining the highest standards of integrity, governance, and professionalism.

Within OAS, the Examinations team is responsible for the planning, administration, and continuous enhancement of the University's assessment ecosystem. The team ensures that assessments are conducted securely, fairly, and efficiently while safeguarding academic standards and upholding the principles of academic integrity. As the University expands its digital assessment capabilities, the team also plays a key role in supporting digital transformation initiatives and driving the adoption of technology-enabled assessment practices.

Key Responsibilities

• Assessment Operations: Plan and administer centralised and decentralised assessments in compliance with University assessment regulations, policies, and procedures. This includes the delivery of large-scale face-to-face centralised assessments, assessment scheduling, venue allocation, seating arrangements, logistics coordination, invigilator deployment, assessment material management, and the administration of assessment-related student cases such as medical certificate submissions and special consideration requests
• Digital Assessment Operations & Adoption: Oversee the operations, readiness, and utilisation of the University's digital assessment halls, ensuring seamless assessment delivery, efficient turnaround between bookings, and consistently high facility utilisation. Partner with Schools and faculty members to support the implementation and adoption of digital assessment practices by providing operational guidance, assessment planning support, and expertise on assessment technologies and processes
• Assessment Partnerships, Engagement & Service Delivery: Build trusted partnerships with stakeholders to coordinate examination operations, address operational issues and identify emerging requirements. Design and deliver engagement, communications, and outreach initiatives that strengthen stakeholder understanding, readiness, and confidence in digital assessment
• Governance, Risk Management & Continuous Improvement: Support academic integrity initiatives and drive process improvements, automation, and digital transformation efforts to improve efficiency, service quality, and user experience
• Resource Management & Projects: Manage procurement and vendor coordination activities and analyse operational data and performance indicators to support informed decision-making. Participate in and support cross-functional projects and institutional initiatives related to digital transformation, stakeholder engagement, and service excellence initiatives that advance OAS' strategic and operational objectives. Support administrative and governance processes to support organisational planning, financial stewardship, compliance, and operational effectiveness within OAS

Requirements

• Bachelor's degree in Business Administration, Information Systems, Data Analytics, Education, or a related field
• Experience in examination administration, assessment operations, digital assessments, event management, communications, customer experience, service design or large-scale operational environments
• Experience supporting high-stakes, mission-critical operations involving multiple stakeholders, competing priorities, and tight timelines will be highly advantageous
• At least 3 years of relevant working experience, preferably in academic services within a higher education institution
• Demonstrated ability to manage multiple stakeholders and coordinate complex operational activities under tight timelines
• Strong analytical, problem-solving, and organisational skills with the ability to interpret data and recommend process improvements
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and data management tools
• Meticulous, proactive, and able to work effectively in a fast-paced environment with competing priorities
• Results oriented and accountable, focused on achieving outcomes that meet business needs and stakeholder expectations
• Proactive and improvement minded, taking initiative to identify issues early and drive continuous enhancement of processes and systems
• Adaptable, organised, and resilient, able to manage multiple tasks, stay calm under pressure, and approach problems in a structured and analytical way
• Demonstrates high integrity, professionalism, and a commitment to upholding governance, service excellence, and academic integrity

We regret to inform that only shortlisted candidates will be notified

Hiring Institution

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world's top universities by QS, NTU has also been named the world's top young university for the past seven years. The University's main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore's healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg