Assistant Manager

RE&S Enterprises Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

RE&S Enterprises Pte Ltd is seeking to strengthen its restaurant operations team in Singapore. The role focuses on training staff, managing floor operations to uphold quality, cleanliness, and ambience, and coordinating resources to drive sales and profitability.

You will lead service crews, ensure service readiness, and monitor adherence to safety guidelines and SOPs. The position emphasizes guest satisfaction and efficient cash handling within a fast-paced environment.

Qualifications

• Experience leading service teams in a hospitality or restaurant setting.
• Ability to train staff and enforce SOPs (standard operating procedures).
• Strong focus on safety, cleanliness, and guest satisfaction.
• Proven skills in coordinating operations, cash handling, and reporting.

Responsibilities

• Provide day-to-day training to staff within the assigned area.
• Manage floor operations to maintain quality, service, cleanliness and ambience.
• Coordinate activities with people, products and equipment to maximize sales and profit.
• Lead a service team, brief rosters, and ensure readiness for service days.
• Oversee service quality and resolve lapses; manage cash floats and cash handling.

Skills

Leadership

Team training

Customer service

Operations management

Cash handling

Quality control

Job description

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to‑day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards u2022 Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety  practices