Kitchen Staff *retention Bonus $500

R E & S ENTERPRISES PTE LTD; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

R E & S ENTERPRISES PTE LTD in Singapore is looking for a dedicated Restaurant Manager to oversee daily operations. You will lead a team of service staff, manage customer flow, and ensure the restaurant meets quality, cleanliness, and service standards.

The ideal candidate should have experience in restaurant management, possess strong leadership skills, and be able to handle customer complaints efficiently. This role is crucial for maintaining high operational standards and providing excellent dining experiences.

Qualifications

• Experience in managing restaurant operations and leading service teams.
• Ability to resolve customer complaints and ensure service quality.
• Knowledge of cash handling procedures and safety compliance.

Responsibilities

• Lead and manage a team of service staff.
• Ensure restaurant readiness and manage customer flow.
• Monitor compliance with quality and safety standards.

Job description

Position Purpose

Provide guidance and day-to-day training to staff within assigned area

Carry out day-to-day operations in managing floor control to maintain and improve quality, service cleanliness and ambience

Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

Position Purpose (Duplicate – removed)