Security Supervisor

Accor; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Fairmont Singapore and Swissôtel The Stamford are seeking a Security Supervisor to lead hotel security operations, monitor CCTV, manage access, and respond to emergencies with HEAT/CERT teams. The role requires supervisory experience, certifications, and a strong emphasis on safety, incident reporting, and guest/vip protection.

You will coordinate patrols, document events, and ensure all life-safety systems are functioning while maintaining a calm, professional demeanor in a high-traffic luxury

Qualifications

• Minimum GCE N level with security supervisory experience.
• At least 4 years in hotels or private security leadership.
• Officer Certification by local authorities required.
• CERT certificate holder preferred.
• CPR and AED certification required.
• Basic fire fighting and first aid knowledge.
• Familiarity with hotel security systems and CCTV.
• Strong report writing and verbal/written communication.

Responsibilities

• Operate hotel security control room and supervise daily operations.
• Manage access points, passes, and visitor management.
• Monitor CCTV and respond to incidents per SOP.
• Conduct roving patrols and enforce safety procedures.
• Coordinate with HEAT/CERT teams during emergencies.
• Prepare investigations, incident reports and maintenance alerts.
• Assist with crowd control and VIP security as needed.
• Ensure alarms and life-safety systems are functioning.

Skills

Security supervision

Emergency response

First Aid

CPR/AED

CCTV knowledge

Report writing

Communication skills

Education

GCE N level

Officer Certification

CERT Certificate

CPR and AED Certification

Tools

FPLS familiarity

Job description

HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

About Our Company At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefing
• Don essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during duty
• Be in-charge of the Hotel Security Control Room as well as for the day to day operations
• Ensure all official security documents are handled accurately in accordance to SOP
• Manage access points as assigned to ensure all entries are authorized
• Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in
• Manage the Visitor Management System for visitors, contractors, and vendors
• Manage the Casual labor system for casual labors and part-timers
• Monitor CCTV coverage within the hotel property and highlight any issues observed
• Perform static lobby / convention Centre coverage and duty
• Perform roving security and safety clocking patrol within and around the hotel premises
• Perform patrol on guest floors and the heart of house
• Perform enforcement tasks as assigned and be at deployment as per deployment schedule
• Ensure security system are in working order, and if not, to highlight to Assistant Security Manager and collaborate to raise maintenance reports
• Coordinate Night Transport for colleagues
• Respond to all security, safety and medical emergencies as soon as possible where assistance is required
• Be part of the Hotel Emergency Action Team (HEAT Team) / Company Emergency Response Team (CERT Team) to respond to emergencies
• Conduct inventory checks of keys and passes
• Handle Loss & Found findings, reports and inquiries
• Provide lift control and VIP
• Perform First Aid/CPR/AED if required
• Respond to and resolve safe box issues without delay
• Respond to and resolve door lock issues without delay
• Conduct crowd control and ushering duties
• Gather and document information and facts upon responding to security, safety and medical emergencies
• Perform any other tasks as assigned by the management of the hotel
• Manage and address all alarms on the Fire & Life Saving System (FPLS) as per SOP
• Manage and address all alarms on the duress and emergency systems
• In-depth knowledge of CCTV system for preliminary investigation and training purposes

Qualifications

• Minimum GCE ‘N’ level
• At least 4 years relevant experience in hotels or private security law enforcement at a supervisory level
• Minimum Officer Certification required by local authorities for Senior / Security Supervisor
• Company Emergency Response Team (CERT) Certificate
• Possess occupational CPR and AED
• Basic Fire Fighting
• First Aid Management
• Knowledge in Fire Prevention & Protection of Building
• Conversant with the various systems in Hotel Security Room
• Art of self-defences, report writing, verbal and written skills, investigation and interrogation aptitude