Assistant Executive (IT) - Application Support

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

TOKIO MARINE INSURANCE SINGAPORE LTD. is seeking an IT Support professional to act as a primary or secondary contact for business applications, handle incidents, and support UAT and daily IT operations.

The role suits individuals with hands-on Windows OS experience, ITSM familiarity, and strong communication skills. Fresh graduates or 1-year experience can apply; exposure to Oracle/MS SQL Server and Ivanti is a plus.

Qualifications

• Minimum 1 year IT Support / Helpdesk / Desktop support experience or fresh graduates with internship.
• Fresh Diploma or Degree holders in IT or related discipline welcome to apply.
• Hands-on experience with Windows OS (Desktop & Server) and endpoint management tools (Ivanti preferred).
• Familiar with ITSM / ticketing systems.
• Basic networking knowledge and IT security awareness.

Responsibilities

• Act as primary/secondary IT contact for assigned business applications (Merimen, TMoL, Dobuflo System, StreamServe, Premium System, Sun Accounting).
• Deliver user support, troubleshoot incidents and coordinate with vendors to restore services.
• Provide UAT support during system enhancements and verify fixes with end users.
• Support daily IT operations and maintain clear communication on issue status and resolutions.

Skills

Windows OS

Endpoint management

ITSM / Ticketing

Networking basics

IT security basics

Oracle

MS SQL Server

MS 365 / Office 365

Communication

Team player

Multi-tasking

CGI exam prep

Education

Diploma or Degree in IT

Tools

Ivanti

Job description

Responsibilities:

1. Application & System Support

Act as primary or secondary IT contact person for assigned business applications, including but not limited to: Merimen, TMoL, Dobuflo System, StreamServe, Premium System, Sun Accounting, etc.

2. User Support & Incident Handling

Deliver users' support, troubleshooting and error reporting for supported systems. Receive, assess and respond to application-related incidents reported by users in accordance with IT incident management procedures. Coordinate with internal IT team members and vendors to resolve system issues and restore services promptly.

3. UAT & Change Support

Provide User Acceptance Testing (UAT) support during system enhancements, fixes or configuration changes. Assist in validating system fixes and confirming resolution with end users before closure of incidents.

4. Operational & Coordination Duties

Support daily IT operations related to assigned applications. Maintain proper communication with users on issue status, workarounds and resolution updates. Follow established IT policies, escalation paths and documentation requirements for all incidents and support activities.

Business Analysis & Data Capability (Advantage)

Possesses Business Analysis skills, with knowledge of Big Data concepts, enabling better understanding of business requirements, data flows and system impacts to support informed decision-making and system enhancements.

Requirements:

• Preferably with minimum 1 year experience in IT Support / Helpdesk / Onsite / Desktop support or fresh graduates with relevant internship or hands-on experience are welcome
• Fresh Diploma / Degree holders in IT or related discipline are welcome to apply
• Hands-on experience with: Windows OS (Desktop & Server), Endpoint management tools (Ivanti preferred), ITSM / Ticketing systems
• Basic knowledge of networking, IT security, and infrastructure
• Exposure to Oracle and Microsoft SQL Server is a plus
• Familiar with Microsoft 365, Office, and collaboration tools
• Possess good interpersonal and communications skills
• Able to multi-task and is a team player
• Prepare to take up Certificate In General Insurance (CGI) exam if required.