Assistant Executive (IT) - Technical Support

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Singapore seeks an IT Support professional to deliver early‑level end‑user assistance, manage incidents through ITSM, and support Ivanti endpoint operations. You will help with device onboarding, patching, and security compliance while coordinating with vendors and teams.

The role requires strong communication, teamwork, and a readiness to learn Windows OS, Oracle, and SQL Server environments. Fresh graduates with internship exposure are welcome to apply.

Qualifications

• Hands-on experience with Windows OS (Desktop & Server) and Ivanti.
• Familiar with ITSM/ticketing systems.
• Basic networking, IT security, and infrastructure knowledge.
• Exposure to Oracle and Microsoft SQL Server is a plus.
• Good interpersonal and communication skills.
• Willing to take Certificate In General Insurance (CGI) exam if required.

Responsibilities

• Provide first- and second-level IT support to end-users and troubleshoot devices.
• Manage incidents and service requests through ITSM systems.
• Support Ivanti Endpoint management: onboarding, patching, health checks.
• Assist in security controls deployment and incident escalation.
• Provide basic server, network, and app support and coordinate with vendors.
• Create technical documentation, SOPs, and user guides.
• Offer user guidance and drive process improvements.

Skills

Communications

Team player

Multi-tasking

Problem solving

Education

Diploma / Degree in IT

Tools

Ivanti Endpoint

Windows OS

ITSM software

Oracle

SQL Server

Microsoft 365

Job description

Responsibilities

1. End‑User & Desktop Support (L1 / L2)

   Provide first‑and second‑level IT technical support to end‑users including desktops, laptops, mobile devices, printers, and peripherals.

   Diagnose and resolve hardware, software, OS, and application issues within defined SLA timelines.

   Perform onsite and remote troubleshooting, escalation, and follow‑up to ensure timely issue resolution.

2. Service Management & Ticketing Operations

   Manage incidents, service requests, and problem records through the IT Service Management (ITSM) / ticketing system.

   Ensure tickets are properly logged, categorized, prioritized, documented, and closed in accordance with IT service procedures.

   Track recurring issues and assist in problem root‑cause analysis and preventive actions.

   Support SLA monitoring, reporting, and service improvement initiatives.

3. Ivanti Endpoint Management & Operations

   Support daily operations of the Ivanti Endpoint / Neurons platform, including:

   • Endpoint onboarding and device lifecycle management
   • Software deployment and patching activities
   • Endpoint health checks and compliance statusmonitoring
   • Assist in Windows OS patching, application updates, and remediation tasks as scheduled.

   Perform endpoint troubleshooting for non‑compliant or unmanaged devices.

4. Security & Compliance Support

   Support implementation of endpoint security controls including antivirus, encryption, and configuration baselines.

   Assist in access provisioning, de‑provisioning, and device hardening activities.

   Provide operational support during security reviews, audits, and compliance checks (e.g. evidence gathering, screenshots, logs).

   Escalate security incidents or abnormal system behaviour to relevant IT teams or vendors.

5. Infrastructure & Application Support

   Provide basic support for server, network, and infrastructure components, including user access, connectivity, and application availability.

   Assist in operational support for enterprise applications, databases, and backend systems (e.g. Oracle, Microsoft SQL Server) where applicable.

   Coordinate with outsourced vendors and internal IT teams for issue resolution and changes.

6. IT Operations & Maintenance

   Perform daily IT BAU operational tasks, including system checks, housekeeping, and routine maintenance.

   Maintain IT asset inventory, endpoint records, and documentation.

   Support technology refresh, device replacement, and migration activities.

   Prepare and maintain technical documentation, SOPs, and user guides.

7. User Enablement & Continuous Improvement

   Provide user guidance and basic training on IT tools, security practices, and systems.

   Identify opportunities for process improvement, automation, and operational efficiency.

   Support IT initiatives related to digital workplace, endpoint modernization, and service quality improvement.

Requirements

• Preferably with minimum 1 year experience in IT Support / Helpdesk / Onsite / Desktop support or fresh graduates with relevant internship or hands‑on experience are welcome
• Fresh Diploma / Degree holders in IT or related discipline are welcome to apply
• Hands‑on experience with: Windows OS (Desktop & Server), Endpoint management tools (Ivanti preferred), ITSM / Ticketing systems
• Basic knowledge of networking, IT security, and infrastructure
• Exposure to Oracle and Microsoft SQL Server is a plus
• Familiar with Microsoft 365, Office, and collaboration tools
• Possess good interpersonal and communications skills
• Able to multi‑task and is a team player
• Prepare to take up Certificate In General Insurance (CGI) exam if required.