IT Executive cum Programmer

PENANSHIN SHIPPING PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

PENANSHIN SHIPPING PTE. LTD. in Singapore is seeking an IT Support Engineer to provide end-user and desktop support, conference room AV, and infrastructure assistance.

You will configure Windows, manage AD/DNS/DHCP, assist with servers and network gear, and collaborate with vendors to resolve issues. Strong communication and teamwork are essential. Responsibilities include supporting productivity tools like Microsoft Office and Outlook, handling email issues, and maintaining documentation for

Qualifications

• Possess a college diploma or bachelor’s degree in computer science or related field.
• Minimum 3 years of relevant work experience.
• Familiar with Windows OS, printing systems and computer hardware.
• Familiar with AD, DNS, DHCP, and shared file servers.
• Good knowledge of networking concepts (LAN/WAN, TCP/IP) and VPN connectivity.
• Basic virtualization knowledge (e.g., VMware).
• Experience with backup procedures and data recovery basics.
• Familiar with endpoint security and patching processes.
• Hands-on experience with meeting/conference room technologies.
• Ability to work with vendors and service providers for issue resolution.
• Strong teamwork, communication, and ability to multi-task in fast-paced environments.

Responsibilities

• Provide Level 1 and Level 2 IT support for laptops, desktops, mobile devices and peripherals.
• Configure, deploy, and troubleshoot Windows systems; manage printers and hardware.
• Set up and troubleshoot mobile devices, email and security configurations.
• Support and maintain conference room AV systems and video conferencing hardware.
• Support collaboration services including Zoom and Teams; on-site and remote assistance as needed.
• Configure, support, and troubleshoot in-house applications and productivity tools such as Microsoft Office and Outlook.
• Diagnose email and mail-flow issues; assist users with application issues and updates.
• Assist with server room maintenance, network equipment, and basic monitoring.
• Escalate complex infrastructure issues to senior engineers or external vendors.

Skills

Windows OS knowledge

Active Directory

Networking concepts

Conference room tech

Vendor coordination

Communication skills

Teamwork

Multi-tasking

Education

College diploma or bachelor’s degree in computer science or related field

Tools

Fortinet Firewall

VOIP setup

VMware

Microsoft Office / Outlook

Job description

Key Responsibilities

A) End-User & Desktop Support

• ProvideLevel 1 and Level 2 technical supportfor laptops, desktops, mobile devices, and peripherals.
• Configure, deploy, and troubleshootWindows systems.
• Install, configure, and support printers, scanners, and related hardware.
• Set up and troubleshoot mobile devices (iOS and Android), including email and security configurations.

b) Conference Support

• Support and configure, and maintain conference room Audio/Visual systems, including video conferencing hardware.
• Support collaboration and communication services including video conferencing systems (Zoom, Teams).
• Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance.

c) Software & Application Support

• Coding skills: PHP, HTML, and MS SQL Server; VB 6.0, C#, .NET, and Crystal Reports.
• Configure, support, and troubleshootin-house applications and software systems.
• Provide support for common productivity tools, includingMicrosoft Office and Outlook.
• Diagnose and resolveemail and mail-flow issues, including Outlook configuration and mailbox access problems.
• Assist users with application issues, updates, and usage guidance.

d) Infrastructure & Server Room Support

• Skilled in Fortinet Firewall and VOIP setup, with practical experience in network security and telephony management.
• Proficient in configuring secure TCP ports and resolving communication issues.
• Perform basicserver room maintenance, including equipment checks, cable management, and troubleshooting.
• Assist with monitoring and first-line troubleshooting of servers, switches, and network equipment.
• Escalate complex infrastructure issues to senior engineers or external vendors where required.

e) IT Operations & Support Processes

• Maintain accurate documentation for systems, configurations, and known issues.
• Assist with onboarding and offboarding of staff, including account setup and equipment preparation.

Requirements

• Possess a college diploma or bachelor’s degree in computer science or a related field, minimum 3 years of relevant work experience.
• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).
• Familiar with the management and maintenance of Active Directory, DNS, DHCP, and shared file servers
• Good experience ofnetworking concepts(LAN/WAN, TCP/IP), ability to support Office Network, Shared Drive, Wireless, and VPN connectivity
• Fundamental knowledge virtualization technologies (e.g., VMware)
• Experience withbackup proceduresand basic data recovery support.
• Familiarity withendpoint security, and patching processes.
• Hands-on experience with meeting and conference room technologies.
• Ability to work with vendors and service providers for issue resolution and equipment support.
• Strongteam playerwho works well with others across technical and non-technical teams.
• Good communication and interpersonal skills; able to explain technical issues clearly.
• Able to multi-task, work methodically, and meet deadlines in a fast-paced environment.