ASSISTANT CUSTOMER SERVICE MANAGER

MAYOR EXPRESS FREIGHT SERVICES PTE LTD; Singapore; Vor Ort; SGD 28.000 - 45.000; Vollzeit

Zusammenfassung

MAYOR EXPRESS FREIGHT SERVICES PTE LTD in Singapore seeks a hands-on Customer Service Assistant to manage customer ratings, coordinate with air and sea carriers, and support daily operations within the logistics team.

You will handle sea freight documentation, communicate with customers and carriers, and use MS Office to record updates. This role requires self-motivation, clear English communication, and a willingness to learn in a fast-paced environment.

Qualifikationen

• Knowledge of air and sea logistics processes and terminology.
• Minimum O Level qualification.
• Proficient English writing and speaking skills.

Aufgaben

• Manage customer ratings for air and sea freight to maintain service quality.
• Coordinate with air and sea carriers to ensure timely shipments.
• Liaise with customers to address inquiries and provide updates on shipments.
• Prepare sea freight documentation such as bookings and Bills of Lading when required.
• Use Microsoft Office and email tools to document and communicate logistics information accurately.
• Work independently with self-motivation and a willingness to learn new tasks within the customer service team.

Kenntnisse

Customer ratings management

Carrier communication

Sea/air logistics

MS Office

Self-motivation

English proficiency

Ausbildung

O Level qualification

Tools

MS Office

Jobbeschreibung

Company Overview

MAYOR EXPRESS FREIGHT SERVICES PTE LTD is located in Singapore, providing freight services specializing in air and sea logistics solutions.

Job Summary

You will assist the Customer Service Department by managing customer ratings, coordinating with air and sea carriers, handling sea documentation, and supporting daily operations to ensure smooth logistics processes.

Responsibilities

• Manage customer ratings for both air and sea freight to maintain service quality
• Coordinate and communicate effectively with air and sea carriers to ensure timely shipments
• Liaise with customers to address inquiries and provide updates on shipments
• Prepare and handle sea freight documentation such as bookings and Bills of Lading when required
• Use Microsoft Office and email tools to document and communicate logistics information accurately
• Work independently with self-motivation and a willingness to learn new tasks within the customer service team

Preferred competencies and qualifications

• Knowledge of air and sea logistics processes and terminology
• Minimum O Level qualification
• Proficient English writing and speaking skills

Other Information

• Location: Changi Cargo
• Working Hours: Monday to Friday, 9am to 6pm