Assistant Contract Manager (Housekeeping)

ISS Facility Services, Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ISS Facility Services Singapore is seeking a capable professional to lead contract/operation/service initiatives within hospital facilities. You will implement policies, oversee SLAs/KPIs, and ensure compliant, efficient service delivery.

The role requires managing manpower, induction, skills development, and retention while coordinating with clients and regulatory bodies to maintain safe, productive operations.

Qualifications

• Degree or Diploma in Management or relevant professional qualification with minimum 2+ years of progressive management experience in hospital environment services.
• Able to excel in a dynamic and demanding hospital environment while effectively leading, organizing, and managing people for facility services projects.
• Knowledge of contracts, documents, management of Systems/ methods/ tools/ equipment/ materials and administrative procedures in a business-focused environment.

Responsibilities

• Provide contract/ operation/ service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution.
• Maintain service level agreements and key performance indicators for services, review regularly in the light of changing business and operational needs.
• Meet contractual manpower needs and standards – ensure proper induction program in place, skills upgrading, career development and retention.
• Effective employee management and ensure compliance with local government legislation.
• Drive employee and customer engagement process and improvements.
• Ensure all statutory compliance and being the primary contact in respect of all contracts services and undertake risk assessments, organizing emergency procedures, liaising with clients by informing them of the developments.
• Develop systems/ programs to improve quality, efficient utilization of equipment and materials and the productive use of labor.

Skills

People management

Contract management

Negotiation

Operations leadership

Education

Degree or Diploma in Management

Job description

• Provide contract/ operation/ service leadership and participates in developing and implementing consistent policies, procedures, controls in contract execution.
• Maintain service level agreements and key performance indicators for services, review regularly in the light of changing business and operational needs.
• Meet contractual manpower needs and standards – ensure proper induction program in place, skills upgrading, career development and retention.
• Effective employee management and ensure compliance with local government legislation.
• Drive employee and customer engagement process and improvements.
• Ensure all statutory compliance and being the primary contact in respect of all contracts services and undertake risk assessments, organizing emergency procedures, liaising with clients by informing them of the developments.
• Develop systems/ programs to improve quality, efficient utilization of equipment and materials and the productive use of labor.

Personal & Professional Qualifications

• Degree or Diploma in Management or relevant professional qualification or closely related field with minimum 2 or more years of progressive management experience working in a hospital environment services industry.
• Able to excel in a dynamic and demanding hospital environment while effectively leading, organizing, and managing people for facility services projects.
• Knowledge of contracts, documents, management of Systems/ methods/ tools/ equipment/ materials and administrative procedures in a business-focused environment.
• Effective negotiating and influencing skills with a positive and forward-looking proactive approach.