Assistant Centre Director

AUREUS (CAUSEWAY POINT) PTE. LTD.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Benefits offered by this job

Medical & Insurance

Paid leave (14 days)

In-House Learning

Career development

Complimentary Music Lessons

Vibrant culture

IT devices provided

Job summary

Aureus Group is seeking a Centre Manager to lead front desk operations, drive enrolments, and enhance the overall centre experience in Singapore. You will mentor staff, manage logistics, and uphold service standards aligned with our brand values.

The role focuses on achieving sales targets, maintaining a high-quality customer experience, and reporting performance metrics to leadership. A vibrant, growth-oriented culture and Caldwell-style development opportunities are offered.

Qualifications

• Regularly evaluating the front desk team's performance and customer service quality.
• Drive monthly lead generation, enrolments, and target achievement for centre growth.
• Develop team through mentoring and ensure targets are met.

Responsibilities

• Oversee logistics and facilities to maintain a 5-star centre experience.
• Promote high service standards and positive customer interactions.
• Maintain and report on team evaluations, development plans, and outcomes.
• Communicate company values clearly across channels and with management.

Skills

Front desk management

Sales targets

Customer relationship mgmt

Team mentoring

Communication

Reporting

CRM tools

Tools

CRM tools

Job description

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in "Singapore's Fastest Growing Companies" survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.


2. Enhance Centre Experience-Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.


3. Sales and Growth-Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets


4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.


5. Customer Relationship Management-Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.


6. Communication and Transparency-Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.


7. Aureus Curriculum System-Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.


8. Documentation and Reporting-Tracking and reporting team evaluations, development, and improvement plans.


9. Ad- Hoc-Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages

• Medical and Insurance Coverage


• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves


• In-House Learning, Development, and Training are provided


• Professional Career Development Opportunities


• Complimentary Music Lessons


• Vibrant and Supportive Company Culture


• Work Equipment including IT Devices is provided