Assistant Centre Director

aureus (anchorpoint) pte. ltd.; Singapore; On-site; SGD 60,000 - 96,000; Full time

Benefits offered by this job

Medical coverage

Annual leave & wellness

Training & development

Career advancement

Complimentary music lessons

Vibrant company culture

IT equipment provided

Job summary

Aureus Group in Singapore is seeking a dynamic Centre Manager to lead frontline operations and drive performance across customer service, sales, and facilities.

You will oversee a high-standard centre environment, implement staff development initiatives, and ensure alignment with Aureus Curriculum System while promoting a positive culture and exceptional guest experiences.

Responsibilities

• Performance evaluation of the front desk team for service, communication, sales and customer experience using a 360-degree feedback loop.
• Oversee logistics and facilities to maintain a seamless, 5-star-like centre environment including upkeep and cleanliness.
• Achieve monthly lead generation, enrolment and conversion targets; mentor staff to meet targets.
• Promote a positive workplace culture and organise staff welfare events to improve engagement.
• Drive customer relationship management to retain clients and resolve issues in line with company goals.
• Ensure consistent communications with core values across all channels and escalate concerns to management.
• Guarantee adoption of the Aureus Curriculum System (Enigma) and compliance with directives.
• Track and report team evaluations and development plans.
• Perform additional duties as assigned by Management.

Job description

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience-Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth-Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management-Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency-Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System-Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting-Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc-Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided