Assistant Centre Director

AUREUS (CENTURY SQUARE) PTE. LTD.; Singapore; On-site; SGD 39,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Annual Leave 14 days

Sick Leave

Training & Development

Career Development

Free Music Lessons

Company Culture

IT Equipment Provided

Job summary

Aureus (Century Square) PTE. LTD. in Singapore is seeking a dynamic Centre Manager to oversee daily operations at the Aureus Music School. You will lead the front desk team, ensure exceptional service, drive enrolments, and maintain a welcoming centre environment.

The role emphasizes coaching staff, enhancing the customer experience, and aligning with company standards and curriculum. You will manage facilities, report on performance, and support growth with a 5-star service ethos.

Responsibilities

• Performance Enhancement and Feedback: Regularly evaluating the front desk team's performance in service, communication, sales, and customer satisfaction through a 360-degree feedback loop.
• Enhance Centre Experience: Overseeing logistics and facilities to maintain a seamless, high-quality working environment.
• Sales and Growth: Achieve monthly lead generation, enrolments and conversions, and mentor staff to meet targets.
• Workplace Culture and Etiquette: Promoting a positive, values-aligned work environment and organizing staff welfare activities.
• Customer Relationship Management: Ensure strong customer retention and high service standards, driving optimal solutions for customers and the company.
• Communication and Transparency: Maintain clear, consistent communication of core values across channels and with management.
• Aureus Curriculum System: Ensure full adoption and attainment of Enigma system goals.
• Documentation and Reporting: Track and report on team evaluations, development, and improvement plans.
• Ad- Hoc-: Fulfill additional duties as assigned by Management.

Job description

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience-Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth-Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management-Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency-Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System-Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting-Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc-Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided