Assistant Centre Director

aureus (seletar mall) pte. ltd.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Benefits offered by this job

Incentives

Medical coverage

Leave entitlement

Training & development

Career growth

Music lessons

Company culture

IT equipment

Job summary

Aureus Group is seeking a Centre Manager to lead front desk operations and logistics, ensuring a premium customer experience across our Singapore centres.

You will drive sales and enrolments, coach staff, and uphold service standards in line with our values. The role entails managing facilities, CRM practices, and reporting on team performance while promoting a vibrant, supportive workplace culture.

Qualifications

• Leadership required to manage front desk team and drive service quality.
• Strong customer service and sales skills to meet enrolment targets.
• Effective communication across teams to align with company values.

Responsibilities

• Regularly evaluating front desk team performance for service quality, sales proficiency and customer experience.
• Oversee logistics and facilities to ensure a premium 5-star like environment.
• Achieve monthly lead generation and enrolment targets and mentor staff.
• Foster positive workplace culture and address staff welfare.
• Drive customer retention through solutions that meet customer needs and company goals.
• Ensure transparent communication of issues to management.
• Oversee Aureus Curriculum System adoption and goal attainment.
• Track and report team evaluations and development plans.
• Perform additional duties as assigned by Management.

Skills

Leadership

Customer service

Sales

Communication

Job description

Job Description & Requirements

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience-Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth-Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management-Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency-Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System-Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting-Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc-Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided