Assistant Centre Director

AUREUS (EASTPOINT MALL) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical and Insurance Coverage

Worklife and Wellness including 14日s 物

In-House Learning, Development, and Tr

Professional Career Development Opps

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Work Equipment including IT Devices is

Job summary

Aureus (Eastpoint Mall) PTE. LTD. in Singapore is seeking a proactive Centre Manager to oversee daily operations at our music school centre.

You will lead front desk, ensure outstanding customer service, drive enrolments, and mentor staff to achieve targets while upholding the Aureus experience. Responsibilities include managing facilities, promoting a positive workplace culture, maintaining high service standards, and reporting on performance and improvements.

Qualifications

• Experience evaluating service quality and coaching front desk teams.
• Strong focus on customer communication, sales, and customer satisfaction.
• Ability to lead by mentoring staff to reach targets.
• Experience in operations, facilities, and centre maintenance.
• Interest in promoting positive workplace culture and staff welfare.
• Strong communication across teams and management.
• Familiarity with curriculum adoption and reporting requirements.
• Willingness to handle ad-hoc duties as assigned.

Responsibilities

• Performance Enhancement and Feedback: evaluate front desk performance and customer interactions via a 360-degree loop.
• Enhance Centre Experience: supervise logistics and facilities for a seamless environment.
• Sales and Growth: hit monthly enrolment and lead targets and mentor staff to achieve them.
• Workplace Culture and Etiquette: foster a positive culture and organise welfare events.
• Customer Relationship Management: drive retention and resolve issues with high service standards.
• Communication and Transparency: ensure aligned communications with core values.
• Aureus Curriculum System: ensure adoption of the Enigma system directives.
• Documentation and Reporting: track evaluations and improvement plans.
• Ad-Hoc: perform additional duties as assigned by management.

Job description

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in "Singapore's Fastest Growing Companies" survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.


2. Enhance Centre Experience-Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.


3. Sales and Growth-Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets


4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.


5. Customer Relationship Management-Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.


6. Communication and Transparency-Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.


7. Aureus Curriculum System-Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.


8. Documentation and Reporting-Tracking and reporting team evaluations, development, and improvement plans.


9. Ad- Hoc-Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages

• Medical and Insurance Coverage


• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves


• In-House Learning, Development, and Training are provided


• Professional Career Development Opportunities


• Complimentary Music Lessons


• Vibrant and Supportive Company Culture


• Work Equipment including IT Devices is provided