Assistant Centre Director

aureus (np) pte. ltd.; Singapore; On-site; SGD 39,000 - 50,000; Full time

Benefits offered by this job

Gross salary

Medical insurance

Paid leave

Learning & development

Career development

Complimentary music lessons

Vibrant culture

IT equipment provided

Job summary

Aureus Group, a leading Singapore-based music education provider, seeks a dynamic centre leader to drive performance, service excellence, and student enrolments across its centres. You will oversee front desk operations, facilities, coaching of staff, and maintain a positive culture aligned with Aureus values, while delivering a five‑star client experience and sustainable growth.

The role includes mentoring team members, achieving monthly targets, and coordinating training and welfare

Responsibilities

• Regularly evaluating the front desk team’s performance and service quality through 360-degree feedback with stakeholders.
• Overseeing logistics and facilities maintenance to ensure a seamless, high‑standard working environment.
• Achieving monthly lead generation, sales/enrolments, and conversion targets while mentoring staff to meet goals.
• Promoting a positive workplace culture and organizing staff welfare events to improve engagement.
• Driving customer retention by resolving issues and maintaining high service standards across the team.
• Ensuring consistent, values-based communications across channels and with management.
• Guaranteeing adoption of the Aureus Curriculum System and compliance with directives.
• Tracking and reporting team performance, development plans, and improvements.
• Performing any additional duties as assigned by Management.

Job description

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience-Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth-Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management-Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency-Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System-Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting-Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc-Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided