Assistant Centre Manager

AUREUS (WEST COAST PLAZA) PTE. LTD.; Singapore; On-site; SGD 40,000 - 67,000; Full time

Benefits offered by this job

Incentive bonus

Medical coverage

Leave benefits

Training provided

Career development

Music lessons

Company culture

IT equipment

Job summary

Aureus (WEST COAST PLAZA) PTE. LTD. in Singapore seeks an Assistant Sales/Centre Manager to support the Sales/Centre Manager, drive sales growth, elevate customer satisfaction, and boost staff engagement across the Aureus centre.

You will lead sales initiatives, oversee daily operations, coordinate events and training, and mentor team members to meet targets while upholding high service standards and the Aureus Curriculum System.

Responsibilities

• Performance Enhancement and Feedback: Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, and maintaining a 360-degree feedback loop across stakeholders.
• Enhance Centre Experience: Oversee logistics, facilities, upkeep, cleanliness and overall experiential quality to match a 5-star standard.
• Sales and Growth: Achieve monthly lead generation, sales/enrolments and lead-conversion targets; mentor staff to meet management targets.
• Workplace Culture and Etiquette: Promote a positive environment aligned with company values; organise staff welfare events.
• Customer Relationship Management: Retain customers by solving problems and upholding high service standards; drive team to find optimal solutions.
• Communication and Transparency: Ensure consistent communications with core values; report issues to management.
• Aureus Curriculum System: Ensure full adoption and attainment of Enigma system goals per directives.
• Documentation and Reporting: Track and report team evaluations, development, and improvement plans.
• Ad- Hoc: Perform additional duties as assigned by Management.

Job description

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience-Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth-Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management-Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency-Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System-Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting-Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc-Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided