Assistant Boutique Manager

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

5G-Starlink Pte. in Singapore is seeking an Assistant Boutique Manager to drive sales and lead a high-end boutique team.

You will set targets for department managers across product categories, monitor budgets, and ensure strong budget adherence while optimizing stock and client services. You will develop staff, coordinate VIP events, and maintain client loyalty programs, aiming to increase customer flow and elevate store presentation with brand standards.

Qualifications

• Experience in luxury boutique management or premium retail environments preferred.
• Strong leadership and people development skills.
• Proven ability to set and achieve department targets and budgets.

Responsibilities

• Set targets for department managers and define targets per product category.
• Achieve the targets and manage monthly and yearly boutique budgets.
• Analyze sales results by product category across departments.
• Monitor KPI metrics: hit rate, average sale, units per sale, capture rate.
• Optimize stock levels and communicate trends with buyers to improve sell-through.
• Maintain client databases, loyalty programs, and VIP room usage.
• Lead and develop store teams; recruit, coach, and appraise staff monthly.
• Drive events and cross-selling to grow sales across all product categories.
• Ensure store appearance, merchandising standards, and brand image.

Skills

Leadership

Sales targets

Team management

Customer service

Budgeting

Job description

About the job Assistant Boutique Manager

Profile

• Set targets to your department managers and define their targets per product categories in line with the budget of the boutique
• Achieve the targets set
• Monthly and yearly budgets of the boutique
• Sales results by product category across the departments
• KPI Resources (hit rate, average sales, units per sale, capture rate)
• Optimize stock levels and sell through by knowing the trends and communicating with buyers
• Communicate business updates regularly and efficiently to the Head Office
• Customer Relation and Services:
• Be a role model, and host the clientele as in your own house, inside the boutique and increase customer flow by locally develop a network of clients and strengthening customer loyalty within a community, and develop a clientele with a high potential and profile for sales
• Guarantee the correct upkeep of the client database and use it to optimize client loyalty
• Responsible for the optimization of the use of the VIP Room, organize appointments with Elite customers
• Active participation to events creation and organization of in order to develop sales of all product categories
• Team Management:
• Be the leader by bringing prestige, vision and optimism to your teams.
• Develop sales and management skills of your team, delegating responsibilities to your managers and controlling their performances regularly. (Monthly Touch Base)
• Recruit staffs, integrate the new comers, motivate the team and develop their skills by applying briefings, ad hoc observation and coaching, feed-back, realignment and appraisal, and by giving a formal appraisal to each department manager on monthly basis, encouraging synergies between floors
• Set appropriate priorities and know how to communicate them efficiently
• Lead weekly meeting to the whole sales team and participate to department meetings on daily basis
• Develop the Dior Universe:
• Have a clear and positive vision of the business and be able to drive individual responsibilities in order to achieve substantial growth in each department
• Find appropriate action to develop cross selling and improve the customer foot flow on each floor
• Open to changes, able to take the corrective measures when required
• Ensure the upkeep of the selling space and the image of the boutique
• Responsible for the image and the service offered by the team (uniform, grooming, behavior)
• Upkeep the boutique by following Visual Merchandising recommendations
• Assure the shop operational maintenance up to standards with assigned contractors like daily cleaning and up keep, weekly light touch maintenance, trimester general review of the boutique condition
• Control the Back-office Organization:
• Monitor inventories and check procedures applications in order to avoid stock losses
• Run, supervise and act in case of staff or customer issues