Team Manager

Inside Lvmh; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Louis Vuitton in Singapore is seeking a Team Manager to lead and coach the store team, build strong client relationships, and deliver the highest level of client experience while championing the Louis Vuitton Promise.

You will recruit and develop talents, set performance goals, coordinate with the Store Manager and Field Coach, and drive sales through effective floor management, product categorization, and targeted client outreach.

Qualifications

• Lead and coach a store team to deliver Louis Vuitton standards.
• Identify, recruit and develop talents; secure succession plans with Store Manager involvement.
• Set individual and team goals; manage performance against expectations.
• Utilize clienteling tools to build long-term client relationships and drive sales.

Responsibilities

• Act as a role model for sales leadership and team motivation.
• Build and develop a personal client portfolio; maximize opportunities through floor presence.
• Coordinate with Store Manager and Field Coach for talent development and training.
• Provide feedback to Country Merchandising on product performance and client needs.

Skills

Team leadership

Coaching

Talent development

Succession planning

Client relationship

Clienteling tools

Sales leadership

Floor management

Visual merchandising

Product category knowledge

Job description

As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Optional: be the point of reference on a product category in the store.

Profile

Team Development and Leadership

• Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton
• Support them with consistent coaching, identify their development and training needs, partner with the Field Coach
• Trainer to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
• Set individual and team goals; proactively assess and manage performance against expectations
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools
• Establish a client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
• Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
• Support the team in providing relevant and effective client outreach, ensuring that client lists and opportunities are well-targeted and executed
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
• Build and develop own Client portfolio
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Champion a Product Category

• Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge
• Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

• Ensure policies, Brand standards and grooming guidelines are communicated and implemented
• Support Operations team in inventory management
• Support Store Manager in staff planning (workforce management)