Assistant Application Engineer

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

RECRUIT LYNC PTE. LTD. is seeking a Technical Support Engineer in Singapore (Kallang) to answer technical inquiries, test products, and support on-site deployments. You will also train customers post-sale and help update user manuals.

The role involves visiting customer sites, enabling system setup and tuning, and collaborating with sales during on-site presentations. Strong problem-solving and communication will be essential.

Qualifications

• Diploma or higher qualification in an engineering discipline, such as computer or electrical engineering.
• Familiarity with control logic, human-machine interface (HMI) programming and Microsoft Excel.
• Familiarity with industrial communications, such as serial communication, Modbus TCP, Ethernet or EtherNet/IP.
• The ability to ask focused questions, analyse technical information, evaluate possible causes and implement a solution.
• The ability to explain technical concepts clearly to customers and prioritise support requests and projects to meet deadlines.

Responsibilities

• Answer technical enquiries about product capabilities, specifications and applications.
• Test products against customer requirements, diagnose faults and explain the steps needed to resolve them.
• Visit customer sites to set up and fine-tune systems. Support sales representatives during on-site product presentations when needed.
• Deliver post-sales application training and write and update the manuals customers use.
• Identify ways to improve how the technical support team works and initiate projects to put those improvements into practice.

Skills

HMI programming

Customer communication

Analytical thinking

Education

Diploma or higher in engineering (computer or electrical)

Tools

Microsoft Excel

SQL

MySQL

C#

Java

Python

Job description

AWS + VB

Location: Kallang

What you'll do

• Answer technical enquiries about product capabilities, specifications and applications.
• Test products against customer requirements, diagnose faults and explain the steps needed to resolve them.
• Visit customer sites to set up and fine-tune systems. Support sales representatives during on-site product presentations when needed.
• Deliver post-sales application training and write and update the manuals customers use.
• Identify ways to improve how the technical support team works and initiate projects to put those improvements into practice.

What you'll bring

• A diploma or higher qualification in an engineering discipline, such as computer or electrical engineering.
• Familiarity with control logic, human-machine interface (HMI) programming and Microsoft Excel.
• Familiarity with industrial communications, such as serial communication, Modbus TCP, Ethernet or EtherNet/IP.
• The ability to ask focused questions, analyse technical information, evaluate possible causes and implement a solution.
• The ability to explain technical concepts clearly to customers and prioritise support requests and projects to meet deadlines.

Additional skills that would be useful

• Experience with sensors, actuators, encoders, relays, solenoids, or DC, stepper or servo motors.
• Familiarity with SQL or MySQL.
• Programming knowledge in C#, Java or Python.