Applications Support Analyst: Data-Driven Troubleshooter

Citigroup Inc.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Citigroup Inc. in Singapore is seeking an Applications Support Analyst 2 to monitor, analyze and enhance banking applications and related environments.

The role develops specialty knowledge, identifies policy gaps and formulates recommendations to improve processes while collaborating with cross-functional teams. You will participate in validation and testing, assess risks, and support incident resolution, applying disciplined judgment to protect clients and assets while growing your technical

Qualifications

• 0-2 years experience or interest in apps support procedures and related technical areas.
• Participation in some process improvements.
• Ability to work under pressure.
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure.
• Good interpersonal and communication skills, great teammate.

Responsibilities

• Understands apps support procedures and identifies enhancements to existing applications and their environments.
• Analyzes existing system logic and recommends enhancements or fixes.
• Defines scope and objectives for changes; documents requirements.
• Partners with development and production support teams.
• Participates in validation and testing activities.
• Effectively interact with others to accomplish team objectives.
• Assesses applicability of prior experiences and evaluates options beyond procedures.
• Has direct impact on the team’s quality of activities and outputs.
• Exchanges ideas in a concise and logical manner.
• Performs other duties as assigned.
• Assess risk in business decisions, upholding Citigroup’s reputation and compliance.

Skills

Analytical skills

Troubleshooting

Interpersonal skills

Communication

Banking apps

Server infrastructure

Under pressure

Education

Bachelor’s/University degree

Job description

Citigroup Inc. in Singapore is seeking an Applications Support Analyst 2 to monitor, analyze and enhance banking applications and related environments.

The role develops specialty knowledge, identifies policy gaps and formulates recommendations to improve processes while collaborating with cross-functional teams. You will participate in validation and testing, assess risks, and support incident resolution, applying disciplined judgment to protect clients and assets while growing your technical