Application Support Analyst - Elevate Banking Apps

CITIBANK N.A.; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

The Applications Support Analyst at CITIBANK N.A. Singapore is a developing professional role that applies domain knowledge to monitor, assess, analyze and evaluate processes and data within banking applications and their environments.

You will partner with development and production support teams, document requirements, participate in validation and testing, and ensure risk-aware decisions aligned with compliance and firm policies.

Qualifications

• 0-2 years experience or interest in apps support and related technical areas.
• Participation in some process improvements.
• Be able to work under pressure.
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure.
• Good interpersonal and communication skills, great teammate.

Responsibilities

• Maintain and enhance existing applications; identify improvements.
• Analyze existing system logic and implement enhancements or fixes.
• Define scope/objectives for changes; document requirements.
• Partner with development and production support areas.
• Participate in validation and testing activities.
• Communicate clearly with the team and stakeholders.
• Assess risk when business decisions are made and ensure compliance.

Skills

Apps support

Process improvements

Under pressure

Analytical skills

Troubleshooting

Banking apps

Server infrastructure

Interpersonal skills

Communication

Team player

Education

Bachelor's degree

Job description

The Applications Support Analyst at CITIBANK N.A. Singapore is a developing professional role that applies domain knowledge to monitor, assess, analyze and evaluate processes and data within banking applications and their environments.

You will partner with development and production support teams, document requirements, participate in validation and testing, and ensure risk-aware decisions aligned with compliance and firm policies.