26984413 Application Support Analyst

CITIBANK N.A.; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

The Applications Support Analyst at CITIBANK N.A. Singapore is a developing professional role that applies domain knowledge to monitor, assess, analyze and evaluate processes and data within banking applications and their environments.

You will partner with development and production support teams, document requirements, participate in validation and testing, and ensure risk-aware decisions aligned with compliance and firm policies.

Qualifications

• 0-2 years experience or interest in apps support and related technical areas.
• Participation in some process improvements.
• Be able to work under pressure.
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure.
• Good interpersonal and communication skills, great teammate.

Responsibilities

• Maintain and enhance existing applications; identify improvements.
• Analyze existing system logic and implement enhancements or fixes.
• Define scope/objectives for changes; document requirements.
• Partner with development and production support areas.
• Participate in validation and testing activities.
• Communicate clearly with the team and stakeholders.
• Assess risk when business decisions are made and ensure compliance.

Skills

Apps support

Process improvements

Under pressure

Analytical skills

Troubleshooting

Banking apps

Server infrastructure

Interpersonal skills

Communication

Team player

Education

Bachelor's degree

Job description

The Applications Support Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.

• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.

• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.

• Partners with appropriate development and production support areas.

• Participates in validation and testing activities.

• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.

• Assess the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.

• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.

• Exchanges ideas and information in a concise and logical manner.

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years experience or interest about apps support procedures, concepts and of other technical areas.

• Participation in some process improvements.

• Be able to work under pressure

• Analytical and troubleshooting skills.

• Knowledge in banking applications and server infrastructure

• Good interpersonal and communication skills, great teammate

Education:

• Bachelor’s/University degree or equivalent experience