Applications Support Analyst

Citigroup Inc.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Citigroup Inc. in Singapore is seeking an Applications Support Analyst 2 to monitor, analyze and enhance banking applications and related environments.

The role develops specialty knowledge, identifies policy gaps and formulates recommendations to improve processes while collaborating with cross-functional teams. You will participate in validation and testing, assess risks, and support incident resolution, applying disciplined judgment to protect clients and assets while growing your technical

Qualifications

• 0-2 years experience or interest in apps support procedures and related technical areas.
• Participation in some process improvements.
• Ability to work under pressure.
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure.
• Good interpersonal and communication skills, great teammate.

Responsibilities

• Understands apps support procedures and identifies enhancements to existing applications and their environments.
• Analyzes existing system logic and recommends enhancements or fixes.
• Defines scope and objectives for changes; documents requirements.
• Partners with development and production support teams.
• Participates in validation and testing activities.
• Effectively interact with others to accomplish team objectives.
• Assesses applicability of prior experiences and evaluates options beyond procedures.
• Has direct impact on the team’s quality of activities and outputs.
• Exchanges ideas in a concise and logical manner.
• Performs other duties as assigned.
• Assess risk in business decisions, upholding Citigroup’s reputation and compliance.

Skills

Analytical skills

Troubleshooting

Interpersonal skills

Communication

Banking apps

Server infrastructure

Under pressure

Education

Bachelor’s/University degree

Job description

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years experience or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Be able to work under pressure
• Analytical and troubleshooting skills.
• Knowledge in banking applications and server infrastructure
• Good interpersonal and communication skills, great teammate

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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