Application Support Specialist

KAROOOOO MANAGEMENT COMPANY PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

KAROOOOO MANAGEMENT COMPANY PTE. LTD. is seeking an Application Support Specialist to join our team.

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we emphasize collaborative, vibrant, fast-growing teams where everyone can influence our business with ideas that drive innovation. Responsibilities include troubleshooting IT issues, installing and configuring software, monitoring systems, and providing user training.

Qualifications

• Minimum Higher Nitec, Diploma, or Bachelor in engineering or related field.
• Entry level applicants welcome.
• Strong English written and spoken communication.
• Pleasant personality with motivation and enthusiasm.
• Able to work independently or in a team.
• Willing to work outside regular hours when required.

Responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, and networking.
• Install and configure hardware and software applications.
• Monitor Cartrack applications and systems for smooth operation.
• Collaborate with global teams on IT projects.
• Document procedures, manuals, and FAQs.
• Provide IT support for related matters.
• Train users on Cartrack applications and hardware.
• Continuously update technical knowledge.

Skills

English proficiency

Customer service mindset

Teamwork

Independent work

Education

Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline

Job description

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, and networking;

• Install and configure hardware and software applications;

• Monitor and maintain Cartrack application and systems to ensure their smooth functioning;

• Collaborate with Global teams to implement and maintain IT projects;

• Document technical procedures, user manuals, and FAQs;

• Provide technical support for any IT related matters or issue;

• Train users on the use of Cartrack applications and hardware;

• Continuously update technical knowledge and skills.

Qualifications

• Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline;

• Entry level are welcome to apply;

• Proficient in written and spoken English to handle customer queries;

• Must have a pleasant personality with high levels of motivation and enthusiasm;

• Ability to work independently and as part of a team;

• Willingness to work outside regular business hours as required.