L1 Production Support

Talentvis Singapore Pte Ltd.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Talentvis Singapore Pte Ltd. is seeking an Application Support Specialist to monitor performance, manage incidents, and coordinate with technical teams for service restoration.

The role requires a Diploma or Degree in IT/CS and at least 2 years in application support or service desk, with knowledge of ITIL processes and monitoring tools.

Excellent communication and problem-solving skills are essential to interpret alerts, produce updates, and ensure prompt resolution.

Qualifications

• Diploma or degree in Information Technology, Computer Science or a related field.
• At least 2 years of experience in application support, service desk or production support.
• Basic understanding of ITIL incident and service management processes.
• Ability to interpret system alerts, dashboards and logs.
• Good communication, troubleshooting and problem-solving skills.
• Experience with cloud applications and monitoring tools is an advantage.

Responsibilities

• Monitor application performance, system alerts, scheduled jobs and data-processing workflows.
• Receive and manage incidents and service requests through phone, email and the ticketing system.
• Assess and prioritise incidents based on severity and business impact.
• Perform initial troubleshooting and follow established procedures to resolve common issues.
• Escalate unresolved incidents to the relevant technical teams.
• Maintain accurate incident records and provide timely updates to stakeholders.
• Coordinate with technical teams to support service recovery.
• Perform shift handovers and maintain support documentation.

Skills

Troubleshooting

Communication

Problem-solving

Education

IT/CS degree or diploma

Tools

Cloud monitoring tools

Job description

Job Responsibilities

• Monitor application performance, system alerts, scheduled jobs and data-processing workflows.

• Receive and manage incidents and service requests through phone, email and the ticketing system.

• Assess and prioritise incidents based on severity and business impact.

• Perform initial troubleshooting and follow established procedures to resolve common issues.

• Escalate unresolved incidents to the relevant technical teams.

• Maintain accurate incident records and provide timely updates to stakeholders.

• Coordinate with technical teams to support service recovery.

• Perform shift handovers and maintain support documentation.

Job Requirements

• Diploma or degree in Information Technology, Computer Science or a related field.

• At least 2 years of experience in application support, service desk or production support.

• Basic understanding of ITIL incident and service management processes.

• Ability to interpret system alerts, dashboards and logs.

• Good communication, troubleshooting and problem-solving skills.

• Experience with cloud applications and monitoring tools is an advantage.

We regret to inform that only shortlisted candidates would be notified

EA License No: 04C3537

EA Personnel No: R22106683

EA Personnel Name: Yang Hui Shan, Sherri