Application Support Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 33,000 - 67,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking a skilled troubleshooter to analyze logs and diagnose software issues, ensuring smooth operation of production systems.

The role involves debugging, monitoring, and coordinating with developers, admins, and business analysts to resolve defects and deploy safe hotfixes. Experience with Linux and Windows environments is important, and banking domain exposure is a plus.

Qualifications

• Experience troubleshooting and debugging software systems.
• Familiarity with Linux and Windows environments.
• Banking or financial domain experience is an advantage.
• Ability to work with cross-functional teams and stakeholders.

Responsibilities

• Troubleshoot and debug: analyze system and application logs, run diagnostic queries, and isolate root cause of issues.
• Application maintenance and monitoring: track production health, apply patches, and deploy releases/changes.
• Collaborate with developers, system admins, and analysts to hand off defects or hotfixes.
• Create and update troubleshooting guides, FAQs, and post-incident reviews.

Skills

Troubleshooting

Debugging

Log analysis

Diagnostic queries

Root cause analysis

Cross-functional collaboration

Tools

Monitoring tools

Job description

• Troubleshooting & Debugging: Analyze system and application logs, run diagnostic queries, and isolate the root cause of software bugs or outages.
• Application Maintenance & Monitoring: Track production system health using monitoring tools, apply patches, and deploy release/change requests.
• Cross-Functional Collaboration: Work closely with software developers, system administrators, and business analysts to hand off complex defects or test hotfixes.
• Documentation: Write and update troubleshooting guides, FAQ articles, and post-incident review reports.
• Financial / Banking domain experience will be an added advantage
• Experience with Linux and Windows environments