Application Support Analyst (.NET)

ScienTec Consulting Pte. Ltd.; Singapore; Hybrid; SGD 45,000 - 65,000; Full time

Job summary

ScienTec Consulting Pte. Ltd. in Singapore seeks an Application Support professional to maintain live applications, ensure SLA adherence, and sustain system stability within a West region hybrid setup with 1 day of work-from-home.

You will manage incidents, service requests, and defects, coordinating with internal teams and external vendors, while keeping stakeholders informed and documenting activities. A diploma or degree and 1–2 years of relevant experience are required, with SQL knowledge

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1–2 years of working experience in Application Support or IT Operations, with incident, problem, and service request management.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.

Responsibilities

• Provide day-to-day support for live applications, ensuring system stability and SLAs.
• Manage incidents, service requests, and defects, including troubleshooting and root cause analysis.
• Coordinate with internal teams and external vendors for timely resolution and communicate status to stakeholders.
• Identify recurring issues and recommend process or system improvements to enhance reliability and service quality.

Skills

Strong analytical

Troubleshooting

Communication

Stakeholder management

Education

Diploma or Degree in IT/CS

Tools

SQL

APIs

Batch jobs

System integrations

Defect management

Job description

Location: West (Hybrid working arrangement) / 1 Day WFH

Job Type: Full-Time Contract (Subjected to renewal / conversion to permanent)

Key Responsibilities

• Provide day-to-day support for live applications, ensuring system stability and adherence to service levels (SLAs).
• Manage incidents, service requests, and defects, including troubleshooting, root cause analysis, and coordination with internal teams and external vendors for timely resolution.
• Communicate effectively with stakeholders on issue status, changes, and resolution timelines while maintaining accurate support documentation.
• Identify recurring issues and recommend process or system improvements to enhance application reliability and service quality.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Min. 1-2 year of working experience in Application Support, IT Operations, Production Support, or a similar role, with a good understanding of incident, problem, and service request management.
• Strong analytical, troubleshooting, communication, and stakeholder management skills, with the ability to coordinate across multiple teams and vendors.
• SQL knowledge, familiarity with application architecture, APIs, batch jobs, system integrations, and defect management processes.
• Familiarity with C#, .NET would be advantageous
• Experience supporting or developing OutSystems applications will be advantageous

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• - Contact you about potential opportunities.
• - Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elaine Wong (Zoe) - R26162114 ScienTec Consulting Pte Ltd - 11C5781