Application Production Support Engineer - DevOps & Automation

CORNERSTONE GLOBAL PARTNERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Cornerstone Global Partners is seeking an experienced L2 production support specialist to ensure SLA-compliant operation of core banking applications. You will monitor performance, manage incidents and support deployment activities across on-prem and cloud components.

The role covers CI/CD pipelines with Jenkins, infrastructure automation with Terraform and Ansible, containerized workloads with Docker/Kubernetes, and collaboration with IT teams to maintain reliable production services.

Qualifications

• Experience in L2 application production support, incident troubleshooting and production operations.
• Linux/Unix administration and shell scripting knowledge.
• Experience with CI/CD tools such as Jenkins and Git.
• Configuration management and infrastructure automation using Ansible and/or Terraform.
• Familiarity with Docker, Kubernetes and containerised environments.
• Understanding of deployment, release management, monitoring and troubleshooting.
• Familiarity with enterprise job scheduling tools like Control-M, AutoSys or IBM TWS.
• Familiarity with relational databases such as Oracle, MS SQL Server, PostgreSQL or Sybase.
• Knowledge of middleware or messaging platforms such as IBM WebSphere/WAS, JBoss, Tomcat or IBM MQ.
• Understanding IT service management processes including incident, problem and change management.

Responsibilities

• Provide Level 2 production support for banking apps, meeting SLAs and uptime targets.
• Monitor performance, availability and stability; investigate incidents and root causes.
• Support integration, testing, deployment and release activities with payment systems.
• Manage CI/CD pipelines and deployment automation to improve release efficiency.
• Develop and maintain infrastructure automation scripts with Terraform and Ansible.
• Support Docker and Kubernetes environments including deployment and scaling.
• Troubleshoot across Linux/Windows, including Java platforms.
• Monitor batch jobs and workflows using Control-M or similar tools.
• Collaborate with development, infrastructure, DB, security and business teams.
• Participate in incident, problem, change, release management and maintenance.
• Maintain runbooks, SOPs and incident records.
• Participate in rotations, on-call and weekend support.

Skills

L2 support

Linux/Unix

Incident troubleshooting

Release management

Application monitoring

Tools

Jenkins

Git

Ansible

Terraform

Docker

Kubernetes

Control-M

AutoSys

TWS

Maven

RunDeck

Argo CD

Helm

Job description

Provide Level 2 (L2) production support for business-critical banking applications, ensuring compliance with service level agreements (SLAs) and operational requirements.

Support applications covering accounting, back-office transactions, payments, risk management and regulatory reporting.

Monitor application performance, system availability and infrastructure stability, investigate incidents, identify root causes and implement corrective actions.

Support application integration, system testing, deployment and release activities, including integration with payment systems and existing enterprise applications.

Manage and troubleshoot CI/CD pipelines using Jenkins and support deployment automation to improve release efficiency and reliability.

Develop, maintain and troubleshoot infrastructure automation scripts and configuration management workflows using Terraform and Ansible, where applicable.

Support Docker containers and Kubernetes environments, including deployment, configuration, scaling and troubleshooting.

Perform application and infrastructure troubleshooting across Linux/Unix and Windows environments, including Java-based application platforms.

Monitor scheduled batch jobs and application workflows using Control-M or other enterprise job scheduling tools.

Collaborate with application development, infrastructure, database, security and business teams to resolve production issues and support application changes.

Participate in incident management, problem management, change management, release management and planned maintenance activities in accordance with established operational procedures.

Maintain technical documentation, operational runbooks, standard operating procedures, process flows and incident records.

Participate in rotational shifts, on-call duties and weekend support as required for production operations, planned maintenance and major incidents.

Required Skills and Knowledge

• Experience in L2 application production support, incident troubleshooting and production operations.
• Working knowledge of Linux/Unix administration and shell scripting.
• Experience with CI/CD tools such as Jenkins and version control tools such as Git.
• Knowledge of configuration management and infrastructure automation using Ansible and/or Terraform.
• Familiarity with Docker, Kubernetes and containerised application environments.
• Understanding of application deployment, release management, monitoring and troubleshooting practices.
• Knowledge of enterprise job scheduling tools such as Control-M, AutoSys or IBM Tivoli Workload Scheduler (TWS).
• Familiarity with relational databases such as Oracle, Microsoft SQL Server, PostgreSQL or Sybase.
• Knowledge of application middleware or messaging platforms, such as IBM WebSphere Application Server, JBoss, Tomcat or IBM MQ.
• Understanding of IT service management processes, including incident, problem and change management.

Desirable Skills

• Experience supporting banking or financial services applications.
• Exposure to cloud platforms such as AWS, Microsoft Azure or Google Cloud Platform (GCP).
• Familiarity with DevSecOps practices, monitoring tools, log analysis and application performance monitoring.
• Exposure to automation and deployment tools such as Maven, Ansible, RunDeck, Argo CD or Helm.
• Familiarity with scripting languages such as Python or Perl.
• Experience using service management and collaboration tools such as ServiceNow and Jira.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

EA Registration Number: R26159541.

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)