Application Support Analyst (Banking)

GMP Technologies; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP Technologies in Singapore is seeking an Application Support Analyst (Banking) to provide Level 2 production support for payment systems across the APAC region. You will troubleshoot incidents, coordinate with developers and vendors, and manage system changes and transitions.

The role requires a Diploma or Bachelor's in CS/IT, at least 4 years in banking app support, and hands-on experience with GIRO/FAST/CTS/MEPS+. You will work on Windows and Linux, perform SQL queries, and write scripts.

Qualifications

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years experience in Application or System Support in banking/financial institutions.
• Hands-on experience in supporting Payment Systems.
• Experience in Enterprise Application support environments with cross-functional interaction.
• Functional knowledge of GIRO, FAST, CTS, MEPS+, remittance, internet banking and eAdvices.
• Technical expertise on Windows and Linux, including SQL querying and service management.
• Strong scripting knowledge (DOS, Shell).

Responsibilities

• Provide Level 2 production application support for payment systems across APAC.
• Implement preventive/detective measures and conduct root cause analysis.
• Plan production transitions for new system launches and handle change requests.
• Identify gaps, propose improvements, standardize processes, and drive automation.
• Lead projects and coordinate with developers/vendors for enhancements and fixes.
• Elevate risks to stakeholders and assist system restoration during DR exercises.

Skills

Payment systems knowledge

SQL queries

Shell scripting

DOS scripting

Windows & Linux

Education

Diploma or Bachelor’s in Computer Science/IT

Tools

SQL Server

Oracle

Job description

About the job Application Support Analyst (Banking)

• Responsible for providing Level 2 production application support for payment systems (including overseas and domestic remittance, cheque payments, local interbank transfers such as GIRO, FAST, MEPS+, etc.) across the APAC region.
• Involvement in implementing preventive and detective measures, ensuring root cause analysis is conducted for applications.
• Involvement in planning, manage production transitions for new system launches, and handle system change requests.
• Identify process gaps, propose system improvements, standardize processes through implementation and integration strategies, and recommend automation to optimize operational efficiency and system performance.
• Lead and coordinate projects, supporting system enhancements, fixes, and emergency application changes, providing analytical support and conducting requirement analysis.
• Identify and elevate risks and issues to stakeholders promptly, contribute to system restoration during Disaster Recovery exercises, and lead regular meetings with developers and vendors to resolve issues efficiently.

Job Requirements:

• Diploma or Bachelors degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years experience in Application or System Support, preferably in a banking or financial institution.
• Hands-on experience in supporting Payment Systems.
• Experience in Enterprise Application support environments, with cross-functional interaction between developers, infrastructure teams, service desks, and business users.
• Functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, and customer eAdvices.
• Technical expertise in applications hosted on both Windows and Linux platforms, including proficiency in database querying (SQL Server, Oracle) and managing services in both environments.
• Strong understanding and competency in scripting (e.g., DOS, Shell Scripting).

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.