Application Support Analyst

Axpo Holding AG; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

Axpo Holding AG in Singapore is seeking an Application Support Analyst with 5+ years in a trading environment to provide global user support for ETRM/CTRM platforms such as Allegro Horizon or Topaz.

You will manage incidents via Jira, create knowledge articles in Confluence, collaborate with vendors and developers on deployments, testing, and production support, including out-of-hours for major incidents.

Qualifications

• Bachelor's degree in IT/CS or equivalent experience.
• 5+ years of Application Support in a trading environment.
• Experience with ETRM/CTRM platforms (Allegro Horizon or Topaz).
• Strong communication and stakeholder management skills.
• Experience in Windows Server and Windows desktop environments.
• Knowledge of ITIL, SQL, and scripting (PowerShell/Python).

Responsibilities

• Provide end-to-end application support for a global user base and diagnose issues.
• Manage incidents and service requests via Jira with adherence to SLAs.
• Perform root cause analysis and implement permanent fixes.
• Develop and maintain Confluence documentation and SOPs.
• Collaborate with vendors, developers, and business users on deployments and enhancements.
• Monitor availability, performance and capacity; support major incidents and maintenance.

Skills

Application support

Jira incident management

Root cause analysis

ITIL practices

SQL

PowerShell/Python

Windows environments

Education

Bachelor's degree in IT/CS

Tools

Jira

Confluence

Azure DevOps

Visual Studio

Crystal Reports

Job description

# Application Support AnalystExternal listingGravitas Recruitment GroupSingapore•ONSITE•PERM•MID•DEV## ETRM Role Details**ETRM Packages:** Allegro, Trayport**Commodity Focus:** Power**Minimum Experience:** 5 years## Job DescriptionKey Responsibilities* Provide end-to-end application support for a global user base, diagnosing and resolving application, system, and data issues while ensuring timely escalation and communication.* Manage incidents and service requests through Jira, prioritising and tracking issues in line with agreed SLOs/SLAs.* Investigate recurring issues, conduct root cause analysis, and work with relevant teams to implement permanent fixes and improve service reliability.* Develop and maintain operational documentation, knowledge articles, and standard operating procedures in Confluence.* Collaborate with business users, developers, and vendors on requirements gathering, testing, environment management, deployments, releases, and application enhancements.* Monitor application availability, performance, and capacity to proactively identify and resolve potential issues.* Contribute to global IT initiatives and digital transformation programmes, including application implementations, process improvements, automation, and technology adoption.* Share technical knowledge and best practices, mentor colleagues, and promote continuous learning and collaboration.* Provide out-of-hours support when required for major incidents, planned maintenance, production releases, and critical business activities such as month-end processing.Qualifications Essential* Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional qualifications and relevant experience.* At least 5 years of Application Support experience within a complex trading environment, supporting multiple applications, business stakeholders, and third-party vendors.* Good understanding of the trade/deal lifecycle, physical and financial energy commodities, and experience with an ETRM/CTRM platform, preferably Allegro Horizon or Topaz.* Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders.* Experience diagnosing and resolving application issues across Windows Server and Windows desktop environments.* Knowledge of ITIL practices, SQL, and scripting/automation using PowerShell and/or Python.* Self-motivated and customer-focused, with strong ownership and the ability to work proactively in a fast-paced environment.Desirable* Experience with market data platforms such as ZEMA or DataGenic.* Experience with Azure DevOps, Visual Studio, Crystal Reports, and managing small projects or application changes.* Experience with enterprise trading and business platforms, including Allegro Horizon ETRM, Topaz, Trayport GlobalVision/Joule, FXAll, WebICE, Infor SunSystems/Q&A, Veson IMOS, FEA (Allegro Analytics), CubeLogic, Bloomberg, or Reuters.* Experience administering applications hosted in Microsoft Azure, with familiarity with Azure Monitor, Application Insights, and Log Analytics.* Experience with Agile methodologies, Atlassian products such as Jira and Confluence, and DevOps practices.* Adaptable and eager to learn new technologies, with the ability to work effectively in a diverse, multicultural, and global environment.