IT APPLICATION SUPPORT OFFICER

ENGIE - International Supply & Energy Management; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ENGIE ENERGY MARKETING SINGAPORE PTE LTD is seeking an Application Support Specialist for the Supply & Energy Management unit in Singapore. The role focuses on production monitoring, incident resolution, and user support across a live trading environment.

You will coordinate with Paris teams, maintain monitoring tools, and participate in global Run Quality improvements, ensuring stable operations and timely information sharing.

Qualifications

• Experience supporting trading, risk management and portfolio processes.
• Hands-on knowledge of live trading environments and business-critical apps.
• Experience with cross-regional teams and global incidents.

Responsibilities

• Production monitoring for global IT platform and incident response.
• Coordinate incident resolution with Paris teams when needed.
• Maintain monitoring systems and improve procedures.
• Engage in Follow-the-Sun coverage and release follow-ups.
• Provide local user support and collect feedback on Run Quality.

Skills

System monitoring

Incident management

SQL

PowerShell

Python

Windows

Excel

Market data

Automation tools

Education

Bachelor's degree in IT/Engineering/Finance

Tools

ETRM/CTRM platforms

SQL tooling

Workflow automation

Job description

• Ensure system stability and run continuity for the full system (services, batches, etc… running in Europe or Singapore)
• Provide support to the users on the application perimeter: Pre-trade/Pricing – Trade Life Cycle – Post Trade/Greeks/V@r/Valo – Curves marking tools – Market data – Static referential – Short term trading.
• Share relevant information with support and development teams in Paris & Brussels
  

Main missions are :

• Ensure system stability and run continuity for the full system (services, batches, etc… running in Europe or Singapore)
• Provide support to the users on the application perimeter: Pre-trade/Pricing – Trade Life Cycle – Post Trade/Greeks/V@r/Valo – Curves marking tools – Market data – Static referential – Short term trading.
• Share relevant information with support and development teams in Paris & Brussels
  

The main responsibilities are:

• Production monitoring
  
  • Monitor the global IT platform and execute the associated action when alerts are raised.
  • Process (analyze, solve, document) incidents.
  • Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
  • Maintain monitoring systems and continuously share ideas to improve its effectiveness.
  • Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
  • Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
  • Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
• Support to users
  
  • Process local user support requests (configurations, assistance,…)
  • Collect regularly user feed-backs on system Run Quality and share it with development teams
• transversal
  
  • Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,…
  • Self-organize continuous learning on the IS systems and landscape
  • Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst Education
  
  • Bachelor's or Master's degree in Information Technology, Engineering, Mathematics, Finance, or a related discipline.

Professional Experience

• 3+ years of experience as an Application Support Specialist within commodity trading, energy trading, or financial services environments.
• Experience supporting trading, risk management, and portfolio management processes across front, middle, and back-office functions.
• Proven experience working in live trading environments and supporting business-critical applications.
• Experience with ETRM/CTRM, trading, or risk management platforms such as Orchestrade, Endur, Murex, Calypso, Beacon, or equivalent solutions.
• Experience working with global and cross-regional teams in delivering business and technology initiatives.

Trading & Risk Management Knowledge

Technical Skills

• Understanding of the complete trade life cycle including trade capture, validation, confirmations, fixings, exercises, liquidations, terminations, settlements, and reporting.
• Knowledge of risk management concepts and metrics, including:
  • Greeks and sensitivities
  • P&L explain and attribution
  • Mark-to-Market (MtM)
  • Value-at-Risk (VaR)
  • Position and exposure management
  • Limit monitoring and controls
• Understanding of pre-trade pricing, valuation methodologies, and risk engine concepts.
• Experience with market data management, curve building, valuation curves, and market data retrieval platforms.
• Understanding of static data management, reference data governance, and workflow management processes.
• Experience in production monitoring and application support for large-scale IT systems.
• Strong SQL skills for data analysis, troubleshooting, and reporting.
• Good scripting skills (PowerShell, Python, Shell scripting, or equivalent).
• Experience with automation and scheduling tools such as Automic or similar workload automation platforms.
• Good understanding of Windows environments and enterprise application ecosystems.
• Strong knowledge of Microsoft Excel and data analysis tools.

Personal Competencies

• Strong analytical and problem-solving capabilities with excellent attention to detail.
• Ability to investigate complex business and technical issues and identify practical solutions.
• Excellent verbal and written communication skills.
• Strong stakeholder management and facilitation capabilities.
• Ability to communicate effectively with both business and technical audiences.
• Proactive, pragmatic, and results-oriented mindset.
• Strong organizational and planning skills.
• Ability to work under pressure and manage competing priorities.
• Demonstrated learning agility, resilience, and continuous improvement mindset.

Languages

• Fluent in English (written and spoken).
• French and/or Japanese language is a plus.

Business Unit: Supply & Energy Management

Division: BP APAC

Legal Entity: ENGIE ENERGY MARKETING SINGAPORE PTE LTD

Company Name: Supply and Energy Management

Minimum Base Salary:

Maximum Base Salary:

Pay Basis: