Application Support

A-IT SOFTWARE SERVICES PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A-IT Software Services Pte Ltd in Singapore is seeking a capable support specialist to provide expert assistance for Treasury Credit Risk application systems, including vendor and in-house solutions. You will manage infrastructure upgrades and patching for UAT and Production environments, and offer Level 1 and Level 2 support for production issues.

You will collaborate with development teams to implement enhancements, and communicate with business users to tailor support.

Responsibilities

• Provide expert support for Treasury Credit Risk application systems, including vendor and internally developed solutions.
• Manage infrastructure upgrades and patching for both UAT and Production environments.
• Offer Level 1and Level 2 support for all production-related issues pertaining to the applications.
• Collaborate closely with the development team to implement application enhancements and improvements.
• Communicate effectively with business users to understand their needs and provide tailored support.
• Ensure thorough documentation, tracking, and resolution of issues, providing functional and technical support as required.
• Support operational implementation in production environments to ensure seamless application performance.

Job description

Responsibilities:

Provide expert support for Treasury Credit Risk application systems, including vendor and internally developed solutions.

Manage infrastructure upgrades and patching for both UAT and Production environments.

Offer Level 1and Level 2 support for all production-related issues pertaining to the applications.

Collaborate closely with the development team to implement application enhancements and improvements.

Communicate effectively with business users to understand their needs and provide tailored support.

Ensure thorough documentation, tracking, and resolution of issues, providing functional and technical support as required.

Support operational implementation in production environments to ensure seamless application performance.

Angeline Aw Kwee Choo (R24125869)

A-IT Software Services Pte Ltd

EA License No: 24C2345

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-ITSoftware Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis.You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https://www.e2i.com.sg/pdpa/].”