Scheme Support Services Executive

GREENSAFE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 62,000; Full time

Job summary

GREENSAFE INTERNATIONAL PTE. LTD.

in Singapore is seeking a Scheme Support Services Executive to handle scheme-related enquiries, applicant change requests, appeal assessments, and provide administrative and operational support to ensure smooth delivery of scheme services. The role includes managing mailbox enquiries from the public and partners, processing change requests, reviewing appeals, and supporting data analysis and collateral replenishment across touchpoints such as Community Centres

Qualifications

• Good administrative, communication, coordination, and analytical skills.
• Able to work accurately and manage multiple tasks within stipulated timelines.

Responsibilities

• Handle mailbox enquiries from the public and device/connectivity partners.
• Process approved applicants’ change requests, including address and assistance package updates.
• Review and prepare appeal assessments using information from AUTHORITY’s system and submit appeals for approval.
• Support administrative and operational activities, including project coordination, data analysis, and collateral replenishment requests to service touchpoints such as Community Centres and Libraries.
• Perform other duties as assigned by AUTHORITY.

Skills

Administrative skills

Communication

Coordination

Analytical skills

Education

GCE A-Levels or Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Job Title: Scheme Support Services Executive

Job Summary
Responsible for handling scheme-related enquiries, applicant change requests, appeal assessments, and administrative/operational support to ensure smooth delivery of scheme services.

Roles & Responsibilities

• Handle mailbox enquiries from members of the public and device/connectivity partners.
• Process approved applicants’ change requests, including address and assistance package updates.
• Review and prepare appeal assessments using information from AUTHORITY’s system and submit appeals for approval.
• Support administrative and operational activities, including project coordination, data analysis, and collateral replenishment requests to service touchpoints such as Community Centres and Libraries.
• Perform other duties as assigned by AUTHORITY.

Requirements

• GCE ‘A’ Level with at least 3 passes, Diploma, or recognised equivalent qualification.
• Minimum 2 years’ relevant experiencein bill/claim verification, appeal reviews, enquiry handling, data management, administration, or customer service.
• Intermediate proficiency in Microsoft Outlook, Excel, and Word.
• Good administrative, communication, coordination, and analytical skills.
• Able to work accurately and manage multiple tasks within stipulated timelines.