Application Operations Engineer (Bank)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

GMP TECHNOLOGIES (S) PTE LTD is seeking an experienced IT operations professional in Singapore to support global banking operations. You will rotate shifts and participate in on-call duties, handling incidents, changes, and maintenance while collaborating with Dev and Ops teams.

Responsibilities include supporting complex operations, automating workflows, and implementing CI/CD pipelines. A strong Unix background and scripting skills are essential for success in this role.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies) or Functional.
• Experience in a banking environment.
• 3+ years of UNIX environments experience.
• 3+ years scripting with Python and PowerShell.
• 2+ years hands-on with Ansible, GitLab, Azure DevOps, Docker, Kubernetes.
• Experience with Control-M or similar schedulers.
• Excellent grasp of IT ecosystems and application architectures.
• Knowledge of CICD pipelines, ITIL, Agile, Lean.
• Observability tools knowledge: Grafana, Kibana, Prometheus, AppDynamics or Dynatrace.

Responsibilities

• Providing primary operational technical support and assist the functional support teams.
• Improving complex operations (DRP, Migrations, Major maintenance etc.).
• Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.).
• Reducing time-to-market by implementing CICD pipelines where possible.
• Managing technical issues, escalations and ensuring good level of delivery.
• Maintain, improve and standardize existing workflow processes and framework.
• Promoting knowledge sharing within the organization (trainings, documentations etc.).
• Bridging the gap between Dev and Ops.
• Maintain programmable code outlined in technical instructions and specifications for operating systems.

Tools

UNIX

Python

PowerShell

Ansible

GitLab

Azure DevOps

Docker

Kubernetes

Control-M

Grafana

Kibana

Prometheus

AppDynamics

Dynatrace

CI/CD pipelines

ITIL practices

Agile practices

Lean

Job description

As we are covering the bank's global operations, you will work in rotational shifts and also be occasionally doing on-call support during non-business hours .

On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.

Rotational shifts: Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight saving time period in the year).

Morning: 7am-4pm

Afternoon:2pm-11pm

Evening: 4pm-1am

Main responsibilities

• Providing primary operational technical support and assist the functional support teams
• Improving complex operations (DRP, Migrations, Major maintenance etc.)
• Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
• Reducing time-to-market by implementing CICD pipelines where possible
• Managing technical issues, escalations and ensuring good level of delivery
• Maintain, improve and standardize existing workflow processes and framework
• Promoting knowledge sharing within the organization (trainings, documentations etc.)
• Bridging the gap between Dev and Ops
• Maintain programmable code outlined in technical instructions and specifications for operating systems.

Qualifications and Profile

• At least a Bachelor's degree in any of these faculties:
  • Computer Science
  • Information Technology
  • Programming & Systems Analysis
  • Science (Computer Studies)
  • Functional
• Experience in a banking environment.
• Technical
  • Minimum 3 years of experience with UNIX environments
  • Minimum 3 years of experience in scripting languages such as Python, Powershell
  • Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
  • Experience with task schedulers such as Control-M
  • Good understanding of IT ecosystems and application architectures
• Knowledge about
  • CICD pipelines, ITIL practices, Agile practices, Lean
  • Observability tools such as Grafana, Kibana, Prometheus, AppDynamics or Dynatrace is a plus

Other Professional Skills and Mindset

• Good analytical and problem solving skills
• Proactive and able to propose new ideas
• Positive attitude towards continuous learning and improvement
• Team player
• Curious about new technologies