L2 Application Support

IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

IDC Technologies (Singapore) PTE. LTD. is seeking a Production Support/SRE professional to provide 24/7 on-site or on-call support.

You will handle incident and problem management, adhere to SRE guidelines, and perform root cause analyses to resolve complex system issues. Post-resolution follow-ups ensure problems are adequately addressed. You will collaborate with onsite and offshore teams across multiple technologies and applications, driving continuous improvement, removing toil, and tuning

Qualifications

• Experience in incident and problem management.
• Familiarity with SRE guidelines and best practices.
• Strong root-cause analysis skills for complex system issues.
• Effective communication with management, development teams, users, and leaders.

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Adhere to SRE guidelines in work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Post-resolution follow-ups to ensure problems are resolved.
• Communicate application problems and issues to stakeholders.
• Work with onsite and offshore teams across multiple technologies/applications.
• Continuously improve the system and reduce toil through automation and performance tuning.
• Proactively manage production services by monitoring availability, latency, throughput, user journeys and overall system health.

Skills

24/7 on-call support

SRE practices

Incident management

Problem management

Root cause analysis

Stakeholder communication

Cross-cultural collaboration

Project management

Attention to detail

Ownership and accountability

Job description

Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Good to have experiences

• Application Monitoring Tools
• Incident Management
• Problem Management
• Self-motivated with a strong sense of ownership and accountability
• A quick mind with a problem-solving aptitude, creative & pragmatic
• Good project management skills with attention to details, ability to multi-task and work within tight timelines
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill
• Experience working with cross-cultural teams is a plus
• Good knowledge of financial institution products and digital platforms are added advantages

. We are seeking a suitable candidate for this role as part of a key project requirement