Application/Production Support/Technical operations

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking an experienced Application/Production Support/Technical Operations professional in Singapore. You will ensure seamless application performance across digital platforms, e-commerce systems, and customer-facing apps, with strong emphasis on AWS, cloud-native architecture, and incident management.

The role requires 5+ years in related tech ops functions, familiarity with monitoring tools, and collaboration across teams in a 24x7 environment.

Qualifications

• 5+ years of experience in Application Support, Production Support, Technical Operations, TechOps, or related roles.
• Strong knowledge of AWS cloud services and operational support.
• Good understanding of cloud-native application architecture.
• Experience supporting Digital platforms.
• E-commerce systems.
• Customer-facing web applications.
• Mobile applications.
• Knowledge of CDN technologies and content delivery architecture.
• Experience with monitoring and observability platforms such as New Relic, Dynatrace, AppDynamics, Grafana, CloudWatch.
• Familiarity with APM concepts.
• Understanding of SRE principles and operational best practices.
• Strong knowledge of APIs, Microservices, Web services, System integrations, and authentication/authorization flows.
• Experience using ticketing and ITSM platforms (Jira Service Management, ServiceNow, etc.).
• Understanding of Incident, Problem, and Change Management processes.
• Familiarity with log analysis tools such as Elasticsearch, Kibana, Splunk, or CloudWatch Logs.

Responsibilities

• Provide application and production support to ensure uptime and performance.
• Troubleshoot incidents and drive root-cause analysis.
• Collaborate with engineering, product, and support teams across time zones.
• Monitor systems and respond to alerts in a timely manner.
• Participate in incident, problem, and change management processes.
• Document solutions and share knowledge to reduce repeat incidents.

Skills

Application Support experience

AWS cloud services

Cloud-native architecture

Digital platforms

E-commerce systems

Customer-facing web apps

Mobile apps

CDN technologies

Monitoring/observability tools

APM concepts

SRE principles

APIs & microservices

Web services & integrations

Authentication/authorization

ITSM tools (Jira/ServiceNow)

Incident/Problem/Change management

Log analysis tools (Elasticsearch/Kib—

Troubleshooting

Analytical thinking

Problem-solving

Ownership & accountability

Independent work in fast-paced env

Communication with stakeholders

Calm under pressure

Documentation & knowledge sharing

Automation mindset

Tools

New Relic

Dynatrace

AppDynamics

Grafana

CloudWatch

Elasticsearch

Kibana

Splunk

Job description

We are looking for an experienced Application/Production Support/Technical Operations professional to join our team in Singapore. The ideal candidate will bring at least 5 years of experience in technical operations and support, ensuring seamless application performance and user satisfaction.

What You'll Do:

Required Skills & Experience Technical Skills

• 5+ years of experience in Application Support, Production Support, Technical Operations, TechOps, or related roles.
• Strong knowledge of AWS cloud services and operational support.
• Good understanding of cloud-native application architecture.
• Experience supporting:
  • Digital platforms
  • E-commerce systems
  • Customer-facing web applications
  • Mobile applications
• Knowledge of CDN technologies and content delivery architecture.
• Experience with monitoring and observability platforms such as:
  • New Relic
  • Dynatrace
  • AppDynamics
  • Grafana
  • CloudWatch
• Familiarity with APM (Application Performance Monitoring) concepts.
• Understanding of SRE principles and operational best practices.
• Strong knowledge of:
  • APIs
  • Microservices
  • Web services
  • System integrations
  • Authentication and authorization flows
• Experience using ticketing and ITSM platforms (Jira Service Management, ServiceNow, etc.).
• Understanding of Incident, Problem, and Change Management processes.
• Familiaritywith log analysis tools such as Elasticsearch, Kibana, Splunk, or CloudWatch Logs.

Soft Skills

• Strong troubleshooting and analytical thinking abilities.
• Naturally curious and investigative, with a desire to understand the full context behind incidents and operational events.
• Excellent problem-solving and root cause analysis skills.
• Strong ownership mindset and accountability.
• Ability to work independently in a fast-paced operational environment.
• Good communication and stakeholder management skills.
• Ability to remain calm and methodical during high-severity incidents.
• Strong documentation and knowledge-sharing practices.
• Continuous improvement mindset with a focus on automation and operational efficiency.

Good to Have Skills

• Knowledge of WeChat Mini Program ecosystem and integrations.
• Experience supporting SAP Commerce, Adobe Experience Manager (AEM), Magento, Shopify, or similar e-commerce platforms.
• Basic scripting skills (Python, Shell, Bash, PowerShell).
• Experience with API Gateway and event-driven architectures.
• AWS Certifications (Cloud Practitioner, Solutions Architect Associate, SysOps Administrator).
• ITIL Foundation certification.
• Experience supporting payment gateways and digital commerce ecosystems.
• Ability to communicate in Mandarin.

Working Conditions

• Participate in a 24x7 support and on-call rotation model.
• Support late-night, weekend, and public holiday deployments where required.
• Work closely with internal teams, vendors, and stakeholders across multiple time zones.
• Respond to critical production incidents outside business hours when necessary.