Apartment Housekeeping Supervisor (Live-in)

PERPETUAL CONTRACTORS PRIVATE LIMITED; Singapore; On-site; SGD 22,000 - 51,000; Full time

Job summary

PERPETUAL CONTRACTORS PRIVATE LIMITED is seeking an experienced housekeeping supervisor in Singapore to lead room attendants and cleaners, ensuring top cleanliness and safety standards. The role involves scheduling, front-desk support during peak periods, and cross-team coordination for seamless guest services.

Candidates should have hospitality experience, strong customer service, and proficiency in Microsoft Office.

Qualifications

• Prior experience in housekeeping supervision or hospitality
• Strong customer service and communication skills
• Knowledge of building operations and safety procedures
• Ability to multitask and remain calm under pressure
• Proficiency in Microsoft Office for scheduling, reporting, and emailing

Responsibilities

• Lead and manage the housekeeping team to meet cleanliness standards.
• Assign daily cleaning schedules and monitor task completion for timely service.
• Inspect rooms, public areas, and facilities for cleanliness and safety compliance.
• Perform housekeeping tasks as needed to maintain efficiency.
• Manage linen, toiletries and cleaning agents to ensure availability.
• Monitor stock levels and place requisitions to prevent shortages.
• Ensure proper storage and usage of supplies to minimize waste and costs.
• Assist front desk during peak periods to support guest services.
• Address guest complaints promptly and professionally to maintain satisfaction.
• Coordinate with front desk to align services with guest needs.
• Respond to guest requests after hours to provide continuous support.
• Use Microsoft Excel to prepare schedules and rosters.
• Liaise with housekeeping, maintenance and security to resolve issues.
• Report maintenance or safety issues to property management.
• Respond to calls, emails and WhatsApp inquiries professionally.
• Maintain records of incidents, complaints, and service requests.

Skills

Strong customer service

Communication skills

Ability to multitask

Calm under pressure

Tools

Microsoft Excel

Microsoft Office

Job description

Responsibilities

• Housekeeping
  • Lead and manage the housekeeping team, including room attendants and cleaners, to consistently meet cleanliness standards
  • Assign daily cleaning schedules and monitor task completion to ensure timely service delivery
  • Inspect rooms, public areas, and facilities regularly to verify compliance with cleanliness and safety standards
  • Perform housekeeping tasks directly when needed to maintain operational efficiency
• Inventory & Supplies
  • Manage housekeeping supplies such as linen, toiletries, and cleaning agents to ensure continuous availability
  • Monitor stock levels and place requisitions promptly to prevent shortages
  • Ensure proper storage and usage of supplies to minimize wastage and control costs
• Guest & Resident Interaction
  • Assist at the front desk during peak periods or as required to support guest services
  • Address guest complaints and feedback promptly and professionally to maintain satisfaction
  • Coordinate with front desk staff to align housekeeping services with guest needs
  • Respond to guest requests and issues after reception hours to provide continuous support
• Administration & Communication
  • Use Microsoft Excel to prepare schedules and duty rosters for effective team management
  • Liaise with housekeeping, maintenance, and security teams to resolve operational issues
  • Report building maintenance or safety issues to property management for timely resolution
  • Respond professionally to calls, emails, and WhatsApp inquiries to maintain clear communication
  • Maintain accurate records of incidents, complaints, and service requests for accountability

Qualifications

• Prior experience in housekeeping supervision or hospitality
• Strong customer service and communication skills
• Knowledge of building operations and safety procedures
• Ability to multitask and remain calm under pressure
• Proficiency in Microsoft Office for scheduling, reporting, and emailing

Other Information

Compensation:
Average monthly salary: SGD 2,000-4,600 (depending on experience)

Must live in and be on standby to respond to emergencies after reception hours.