APAC Treasury Onboarding Lead: Elevating Client Experience

JPMorgan Chase & Co.; Singapore; Hybrid; SGD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Onboarding Lead for Treasury Products and Services in Asia Pacific.

You will lead an experienced onboarding team, shaping how we deploy Treasury products across the region and improving client experience, risk controls, and scalability. You will translate business priorities into execution, partner with Technology, Product, Sales, Compliance, and Operations, and drive process and digital transformation while maintaining a client-first culture with strong

Qualifications

• 7+ years in financial services with leadership in onboarding, treasury services or related ops function
• Proven people leadership with service quality accountability
• Experience driving material transformation including automation or re-engineering in onboarding/ops
• Strong change management capabilities across multiple teams and partners
• Demonstrated risk management judgment and escalation discipline
• Excellent stakeholder management with ability to influence outcomes
• Strategic execution translating priorities into measurable deliverables
• Proficient data interpretation and communication of insights
• Continuous improvement mindset to boost productivity and scalability

Responsibilities

• Lead onboarding team across Asia Pacific ensuring adherence to controls and policies
• Set a client-centric tone managing expectations and supporting regional growth
• Drive digital and process transformation with technology and product teams
• Translate pain points into executable roadmaps with measurable outcomes
• Collaborate with Operations, Product, Sales, Coverage and Compliance to streamline onboarding
• Improve productivity, scalability, and capacity management via operational excellence initiatives
• Use metrics and insights to identify trends and communicate impact
• Lead change initiatives to support evolving priorities and regional expansion
• Enable adoption through clear communication and updated training, controls and governance
• Partner with regional and global stakeholders for a consistent onboarding experience
• Identify business risks early and ensure governance, escalation and control discipline

Skills

Leadership

Stakeholder management

Change management

Data literacy

Process improvement

Job description

JPMorgan Chase & Co. is seeking an Onboarding Lead for Treasury Products and Services in Asia Pacific.

You will lead an experienced onboarding team, shaping how we deploy Treasury products across the region and improving client experience, risk controls, and scalability. You will translate business priorities into execution, partner with Technology, Product, Sales, Compliance, and Operations, and drive process and digital transformation while maintaining a client-first culture with strong