APAC Technical Support Engineering Lead

Anysphere; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Anysphere is seeking its first APAC Technical Support Engineering leader to build and guide a team of Technical Support Engineers, delivering exceptional experiences to Cursor users. You will mentor engineers, handle escalations with Engineering, set goals and metrics, and partner with Product to shape roadmaps.

Drive automation, improve workflows, and document knowledge to empower customers and teammates. The ideal candidate has hands-on support and leadership experience in a SaaS or

Qualifications

• Prior experience as a Technical Support Engineer or in a hands-on technical support role.
• Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
• Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
• Familiarity with IDEs, LLMs, and AI-powered developer tools.
• Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
• Self-starter with curiosity, creativity, and a bias for action.

Responsibilities

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
• Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
• Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
• Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
• Drive operational excellence by improving workflows, building automations, and streamlining tooling.
• Champion documentation and knowledge sharing to empower both customers and teammates.

Job description

Anysphere is seeking its first APAC Technical Support Engineering leader to build and guide a team of Technical Support Engineers, delivering exceptional experiences to Cursor users. You will mentor engineers, handle escalations with Engineering, set goals and metrics, and partner with Product to shape roadmaps.

Drive automation, improve workflows, and document knowledge to empower customers and teammates. The ideal candidate has hands-on support and leadership experience in a SaaS or