APAC Partner Success Leader

Pax8; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Pax8 is building a new Partner Success function across APAC. We seek a proactive partner-focused professional to drive satisfaction, retention, and advocacy for our strategic partners.

This role requires collaboration across Sales, Support, Operations, and Vendors to deliver measurable outcomes. You will influence strategy, onboarding, migrations, and programmes, using partner health metrics to shape actions and business decisions.

Qualifications

• Proven experience in Partner Success, Customer Success, Account Management or similar customer-facing roles.
• Strong relationship-building skills with the ability to influence across multiple stakeholders.
• Data-driven mindset with the ability to translate insights into action and measurable outcomes.
• Experience working in SaaS, cloud, channel or MSP ecosystems.

Responsibilities

• Champion Partner Success and drive satisfaction, retention, and advocacy.
• Guide partners to maximise Pax8 value through tailored insights, best practices, and enablement.
• Lead cross-functional collaboration with Sales, Support, Operations, and Vendor teams to deliver outcomes.
• Own complex challenges by identifying risk signals early and coordinating swift resolutions.
• Support onboarding, migration, and strategic programmes for high-value partners.
• Leverage partner health metrics to prioritise actions and inform business strategy.

Skills

Partner Success

Customer Success

Account Management

Relationship Building

Data-driven

Communication

Ownership

Proactive

Partner-first

Job description

Pax8 is building a new Partner Success function across APAC. We seek a proactive partner-focused professional to drive satisfaction, retention, and advocacy for our strategic partners.

This role requires collaboration across Sales, Support, Operations, and Vendors to deliver measurable outcomes. You will influence strategy, onboarding, migrations, and programmes, using partner health metrics to shape actions and business decisions.