APAC Partner Success Lead — Strategy & Growth

Pax8, Inc.; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Job summary

Pax8 is seeking a Partner Success Manager to help shape the APAC Partner Success function across multiple locations including Singapore, Sydney, Auckland, Manila and Melbourne. This is a rare opportunity to define best practices and influence strategy in a fast-growing cloud marketplace.

You’ll act as a trusted advisor to high-value partners, drive satisfaction, retention and advocacy, and collaborate with Sales, Support, Operations and Vendor teams.

Qualifications

• Proven experience in Partner Success, Customer Success, Account Management or similar customer-facing roles.
• Strong relationship-building skills with the ability to influence and collaborate across multiple stakeholders.
• Demonstrated ability to solve complex problems and navigate ambiguity with confidence.
• Experience working within SaaS, cloud, channel or MSP ecosystems.
• Data-driven mindset, able to translate insights into action and measurable outcomes.
• A proactive, partner-first approach with strong communication and ownership.

Responsibilities

• Champion Partner Success — Act as a trusted advisor, anticipating partner needs and proactively driving satisfaction, retention, and advocacy.
• Drive Strategic Outcomes — Guide partners to maximise the value of Pax8 through tailored insights, best practices, and enablement.
• Lead Through Collaboration — Work cross-functionally with Sales, Support, Operations, and Vendor teams to deliver seamless outcomes.
• Own Complex Challenges — Identify risk signals early and coordinate swift resolution of escalations and operational challenges.
• Support Major Initiatives — Play a key role in onboarding, migration, and strategic programmes for high-value partners.
• Leverage Data & Insights — Use partner health metrics to prioritise actions, improve engagement, and inform business strategy.

Skills

Partner Success

Customer Success

Account Management

Stakeholder collaboration

Job description

Pax8 is seeking a Partner Success Manager to help shape the APAC Partner Success function across multiple locations including Singapore, Sydney, Auckland, Manila and Melbourne. This is a rare opportunity to define best practices and influence strategy in a fast-growing cloud marketplace.

You’ll act as a trusted advisor to high-value partners, drive satisfaction, retention and advocacy, and collaborate with Sales, Support, Operations and Vendor teams.