APAC Partner Growth & Enablement Manager

Tungsten Automation Corporation; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Tungsten Automation Corporation is seeking a Partner Success & Growth Manager to drive partner satisfaction, enablement, and joint business growth across the APAC region. You will serve as the primary interface between our company and a broad ecosystem of partners.

You will co-create plans, lead QBRs, manage onboarding, enablement, and performance reporting, while advocating for partners and coordinating with Sales, Marketing, Product, and Support to accelerate joint go-to-market initiatives.

Responsibilities

• Build and nurture strong, trust-based relationships with key partners (e.g., Fujifilm Business Innovation, Canon, Ricoh, Konica Minolta, HP, Ingram Micro, Tech Data, SoftwareOne) to ensure alignment on business objectives and drive mutual success.
• Serve as the primary point of contact for partner escalations, conflict resolution, and strategic discussions.
• Develop and execute structured onboarding plans for new partners, ensuring a seamless integration into our ecosystem.
• Lead regular training, certification, and enablement initiatives to ensure partners are equipped with the knowledge and tools needed for success.
• Maintain up-to-date enablement materials and resources tailored to partner needs.
• Track and analyze partner KPIs, including pipeline development, revenue attainment, certifications, and joint wins.
• Provide regular performance reviews and actionable feedback to partners on a quarterly basis.
• Prepare and present detailed reports to internal stakeholders on partner performance, risks, and opportunities.
• Serve as the voice of the partner within the organization, escalating needs and advocating for resources to support partner growth.
• Ensure a smooth and positive partner experience by proactively addressing challenges and removing barriers to success.
• Work closely with Sales, Marketing, Product Development, Sales Engineering, Professional Services, Support, and other internal teams to coordinate joint go-to-market campaigns and resolve issues impacting partner performance.
• Participate in cross-functional projects and initiatives to enhance the overall partner program.
• Implement and maintain a partner health scoring model bi-annually to proactively identify at-risk partners and uncover growth opportunities.
• Develop and execute remediation plans for underperforming partners and recognize high-performing partners through incentive programs.
• Contribute to the ongoing development and refinement of partner programs, processes, and best practices.
• Gather partner feedback and market intelligence to inform program enhancements and innovation.

Job description

Tungsten Automation Corporation is seeking a Partner Success & Growth Manager to drive partner satisfaction, enablement, and joint business growth across the APAC region. You will serve as the primary interface between our company and a broad ecosystem of partners.

You will co-create plans, lead QBRs, manage onboarding, enablement, and performance reporting, while advocating for partners and coordinating with Sales, Marketing, Product, and Support to accelerate joint go-to-market initiatives.