APAC IT Support Engineer - Tier-2, Hardware & AV

Hoorya; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Hoorya is seeking a Tier-2 IT Support Engineer in Singapore to support the local site and APAC users. The role covers hardware break/fix, AV, imaging, onboarding/offboarding, and ticket handling through the client ITSM system.

You will maintain workstations, assist with network-room tasks, and participate in team meetings and monthly reporting. Strong English and IT security awareness are required.

Qualifications

• Must have hands-on hardware troubleshooting skills for laptops, docking stations, and imaging.
• Experience with ITSM ticketing, SLA reporting and daily service metrics.
• Proficient in Microsoft 365 administration and Okta identity management.
• Strong English communication for professional support.
• Basic networking familiarity for network-room maintenance.
• Experience onboarding/offboarding employees.
• Knowledge of IT security and data privacy practices.
• AV support and conference-room setup experience.

Responsibilities

• Hardware break/fix for laptops, accessories, and other IT equipment.
• AV support for conference rooms.
• Maintenance of workstations (docking stations, screens, cables).
• Basic maintenance of the network room (with client-provided instructions).
• Onboarding and offboarding of employees.
• IT equipment inventory stocktaking.
• Preparation and imaging of laptops for local stock; upkeep of spare laptops.
• Handling IT support tickets via the client ITSM system.
• Participation in Tier-2 IT support team meetings and training.
• Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists.

Skills

Hardware troubleshooting

ITSM ticketing

Microsoft 365 support

Okta IAM

AV conference-room support

Onboarding / offboarding

Networking basics

IT security & compliance

English communication

Tools

Intune

Autopilot

Jamf

Job description

Hoorya is seeking a Tier-2 IT Support Engineer in Singapore to support the local site and APAC users. The role covers hardware break/fix, AV, imaging, onboarding/offboarding, and ticket handling through the client ITSM system.

You will maintain workstations, assist with network-room tasks, and participate in team meetings and monthly reporting. Strong English and IT security awareness are required.