APAC Implementation & Integration Leader

Fiserv (ASPAC) Pte Ltd; Singapore; On-site; SGD 250,000 - 360,000; Full time

Job summary

Fiserv Singapore is seeking a Regional Head of Implementation & Integration for APAC to lead the end-to-end delivery of onboarding, integrations, and technical account management across the region. This strategic role requires strong people leadership and a track record delivering large enterprise programmes.

You will build high-performing teams, partner with Sales, Product, and Ops, codify governance and delivery standards, and drive growth through scalable operating models while ensuring

Qualifications

• 12+ years of experience in Payments, Fintech, Merchant Acquiring, Banking Technology, or Financial Services.
• 7+ years leading regional implementation, integration, professional services, project management, or client delivery teams.
• Proven track record managing large-scale enterprise programmes, complex integrations, and cross-functional delivery organisations.
• Strong leadership experience managing geographically dispersed teams across multiple APAC markets.
• Exceptional stakeholder management, executive communication, and influencing skills.
• Strong project and programme management expertise with the ability to manage multiple strategic initiatives simultaneously.
• Experience in merchant onboarding, payment gateways, APIs, digital commerce, acquiring, or payment processing preferred.

Responsibilities

• Develop and execute the APAC Implementation & Integration strategy aligned to business growth objectives.
• Lead, mentor, and develop a high-performing regional team of Implementation Managers, Integration Managers, Technical Account Managers, and project delivery professionals.
• Build a scalable operating model capable of supporting rapid growth, new products, and strategic client acquisitions.
• Drive a culture of accountability, collaboration, customer focus, and continuous improvement.
• Own the end-to-end implementation and integration portfolio across APAC.
• Ensure successful delivery of complex enterprise onboarding, technology integrations, migrations, and strategic client programmes.
• Establish governance, project management frameworks, risk controls, and delivery standards.
• Drive effective capacity planning, resource allocation, prioritisation, and portfolio management.
• Act as the executive escalation point for critical client implementations and high-impact delivery issues.
• Build strong partnerships with Sales, Product, Technology, Operations, Risk, Legal, Compliance, and Global Delivery teams.
• Serve as the senior client-facing leader for strategic implementation engagements.
• Ensure proactive stakeholder communication, executive reporting, and delivery transparency.
• Drive exceptional client experience and successful transition into BAU support.
• Define and manage regional KPIs, SLAs, productivity measures, and quality standards.
• Lead continuous process improvement, automation, and transformation initiatives.
• Ensure consistent implementation methodologies, documentation standards, and governance practices across APAC.
• Drive operational readiness and implementation best practices for Commerce Hub, Enterprise, PayFac, Partner, and API-based solutions.

Skills

12+ years experience

7+ years regional leadership

stakeholder management

project management

cross-functional delivery

executive communication

Job description

Fiserv Singapore is seeking a Regional Head of Implementation & Integration for APAC to lead the end-to-end delivery of onboarding, integrations, and technical account management across the region. This strategic role requires strong people leadership and a track record delivering large enterprise programmes.

You will build high-performing teams, partner with Sales, Product, and Ops, codify governance and delivery standards, and drive growth through scalable operating models while ensuring