Regional Head of Implementation & Integration - APAC

Fiserv (ASPAC) Pte Ltd; Singapore; On-site; SGD 250,000 - 360,000; Full time

Job summary

Fiserv Singapore is seeking a Regional Head of Implementation & Integration for APAC to lead the end-to-end delivery of onboarding, integrations, and technical account management across the region. This strategic role requires strong people leadership and a track record delivering large enterprise programmes.

You will build high-performing teams, partner with Sales, Product, and Ops, codify governance and delivery standards, and drive growth through scalable operating models while ensuring

Qualifications

• 12+ years of experience in Payments, Fintech, Merchant Acquiring, Banking Technology, or Financial Services.
• 7+ years leading regional implementation, integration, professional services, project management, or client delivery teams.
• Proven track record managing large-scale enterprise programmes, complex integrations, and cross-functional delivery organisations.
• Strong leadership experience managing geographically dispersed teams across multiple APAC markets.
• Exceptional stakeholder management, executive communication, and influencing skills.
• Strong project and programme management expertise with the ability to manage multiple strategic initiatives simultaneously.
• Experience in merchant onboarding, payment gateways, APIs, digital commerce, acquiring, or payment processing preferred.

Responsibilities

• Develop and execute the APAC Implementation & Integration strategy aligned to business growth objectives.
• Lead, mentor, and develop a high-performing regional team of Implementation Managers, Integration Managers, Technical Account Managers, and project delivery professionals.
• Build a scalable operating model capable of supporting rapid growth, new products, and strategic client acquisitions.
• Drive a culture of accountability, collaboration, customer focus, and continuous improvement.
• Own the end-to-end implementation and integration portfolio across APAC.
• Ensure successful delivery of complex enterprise onboarding, technology integrations, migrations, and strategic client programmes.
• Establish governance, project management frameworks, risk controls, and delivery standards.
• Drive effective capacity planning, resource allocation, prioritisation, and portfolio management.
• Act as the executive escalation point for critical client implementations and high-impact delivery issues.
• Build strong partnerships with Sales, Product, Technology, Operations, Risk, Legal, Compliance, and Global Delivery teams.
• Serve as the senior client-facing leader for strategic implementation engagements.
• Ensure proactive stakeholder communication, executive reporting, and delivery transparency.
• Drive exceptional client experience and successful transition into BAU support.
• Define and manage regional KPIs, SLAs, productivity measures, and quality standards.
• Lead continuous process improvement, automation, and transformation initiatives.
• Ensure consistent implementation methodologies, documentation standards, and governance practices across APAC.
• Drive operational readiness and implementation best practices for Commerce Hub, Enterprise, PayFac, Partner, and API-based solutions.

Skills

12+ years experience

7+ years regional leadership

stakeholder management

project management

cross-functional delivery

executive communication

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Regional Head of Implementation & Integration - APAC

About the role

The Regional Head of Implementation & Integration is a strategic leadership role responsible for leading Fiserv's APAC Implementation, Integration, and Technical Account Management functions. This leader will oversee the successful delivery of enterprise client onboarding, solution implementations, API integrations, certification, go-live readiness, hypercare, and service transition across the region.

The role requires a strong people leader and programme delivery expert who can build high-performing teams, drive operational excellence, manage complex enterprise projects, and partner with senior stakeholders to support Fiserv's growth strategy across APAC.

What you will do:

Strategic Leadership

• Develop and execute the APAC Implementation & Integration strategy aligned to business growth objectives.
• Lead, mentor, and develop a high-performing regional team of Implementation Managers, Integration Managers, Technical Account Managers, and project delivery professionals.
• Build a scalable operating model capable of supporting rapid growth, new products, and strategic client acquisitions.
• Drive a culture of accountability, collaboration, customer focus, and continuous improvement.

Delivery & Programme Management

• Own the end-to-end implementation and integration portfolio across APAC.
• Ensure successful delivery of complex enterprise onboarding, technology integrations, migrations, and strategic client programmes.
• Establish governance, project management frameworks, risk controls, and delivery standards.
• Drive effective capacity planning, resource allocation, prioritisation, and portfolio management.
• Act as the executive escalation point for critical client implementations and high-impact delivery issues.

Stakeholder & Client Management

• Build strong partnerships with Sales, Product, Technology, Operations, Risk, Legal, Compliance, and Global Delivery teams.
• Serve as the senior client-facing leader for strategic implementation engagements.
• Ensure proactive stakeholder communication, executive reporting, and delivery transparency.
• Drive exceptional client experience and successful transition into BAU support.

Operational Excellence

• Define and manage regional KPIs, SLAs, productivity measures, and quality standards.
• Lead continuous process improvement, automation, and transformation initiatives.
• Ensure consistent implementation methodologies, documentation standards, and governance practices across APAC.
• Drive operational readiness and implementation best practices for Commerce Hub, Enterprise, PayFac, Partner, and API-based solutions.

What you will need to have:

• 12+ years of experience in Payments, Fintech, Merchant Acquiring, Banking Technology, or Financial Services.
• 7+ years leading regional implementation, integration, professional services, project management, or client delivery teams.
• Proven track record managing large-scale enterprise programmes, complex integrations, and cross-functional delivery organisations.
• Strong leadership experience managing geographically dispersed teams across multiple APAC markets.
• Exceptional stakeholder management, executive communication, and influencing skills.
• Strong project and programme management expertise with the ability to manage multiple strategic initiatives simultaneously.
• Experience in merchant onboarding, payment gateways, APIs, digital commerce, acquiring, or payment processing preferred.

#LI-DC

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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