APAC Head of Client Experience & Growth

M&G plc

Singapore

Ibrido

SGD 180.000 - 260.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

M&G plc in Singapore seeks a senior Head of APAC Client Experience to lead and evolve the APAC CX team, delivering high-quality client servicing and scalable processes. You will partner with global CX, Client Group, Investment and Operations to embed governance-led servicing and drive continuous improvements in outcomes for institutional and wholesale clients.

You will shape strategy, supervise client directors and associates, and manage a small book of key clients, ensuring timely, coordinated

Competenze

Deep experience in the APAC market with institutional and wholesale client exposure.
Strong understanding of investment strategies across asset classes.
Proven leadership of client-facing teams and stewardship of reliability.

Mansioni

Define and deliver the APAC Client Experience strategy aligned to the global vision.
Develop a scalable client servicing model across the end-to-end lifecycle.
Continuously enhance client experience by embedding best practice.
Monitor market and client trends to inform engagement strategies.
Build relationships with senior stakeholders across Client Group, Investment and Ops.
Lead the APAC Client Experience team and set clear performance expectations.
Ensure governance, risk and control frameworks across APAC CX.