APAC CX Leader: Elevating Client Experience

M & G Plc; Singapore; Hybrid; SGD 230,000 - 370,000; Full time

Job summary

M&G plc in Singapore seeks a strategic Head of APAC Client Experience to lead and evolve the client experience function. You will align with the Global Head of Client Experience, partner with Client Group, Investment and Operations, and drive a governance-led servicing model to scale with business growth.

The role focuses on strengthening client relationships, delivering robust servicing, and embedding CX initiatives across APAC while managing senior stakeholders and ensuring consistency with

Qualifications

• Deep experience in APAC market with institutional/wholesale clients in asset management.
• Strong understanding of investment strategies across asset classes, public and private markets.
• Proven leadership in transforming client-facing teams and delivering high-quality servicing.

Responsibilities

• Define and deliver the APAC Client Experience strategy aligned to global vision.
• Develop scalable end-to-end client servicing models and ensure global standards.
• Lead and develop the APAC Client Experience team including Client Directors and Associates.
• Maintain governance, risk, and control frameworks across APAC Client Experience with robust MI.
• Drive data-led insights to improve performance and client outcomes.
• Engage senior stakeholders across Client Group, Investment and Operations.

Skills

APAC market experience

Institutional & wholesale client focus

Leadership of client-facing teams

Governance and controls

Stakeholder management

Job description

M&G plc in Singapore seeks a strategic Head of APAC Client Experience to lead and evolve the client experience function. You will align with the Global Head of Client Experience, partner with Client Group, Investment and Operations, and drive a governance-led servicing model to scale with business growth.

The role focuses on strengthening client relationships, delivering robust servicing, and embedding CX initiatives across APAC while managing senior stakeholders and ensuring consistency with