APAC Field Service Engineer — Hydraulic & Electrical Systems

PALFINGER ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

PALFINGER ASIA PACIFIC PTE. LTD. is seeking a Service Engineer to provide technical support and service across the APAC region. You will diagnose and resolve issues on hydraulic, electrical and electronic systems, deliver training and installation support, and manage warranty and spare parts with the factory.

You will travel about 60% of the time and work irregular hours to support dealers and end-users. Strong Mandarin and English communication is required.

Qualifications

• Minimum 5 years working with heavy equipment in hydraulics and electrical environments.
• Able to diagnose and troubleshoot hydraulic, electronic and electrical systems.
• Strong communication and interpersonal skills to work with customers, dealers and factory teams.

Responsibilities

• Resolve technical issues for dealers, partners and end-users and close tickets efficiently.
• Provide remote and on-site technical support, including fault diagnosis and troubleshooting.
• Coordinate with factory on parts and service matters and track open issues to resolution.
• Manage warranty cases and spare parts for the APAC region.
• Conduct technical training for dealers, partners and end-users, including installation support.
• Travel within APAC around 60% and work irregular hours as needed.
• Contribute to service process improvements, documentation and reporting.

Skills

Technical knowledge

Communication skills

Team player

English Mandarin

Education

Diploma or equivalent in technical field

Job description

PALFINGER ASIA PACIFIC PTE. LTD. is seeking a Service Engineer to provide technical support and service across the APAC region. You will diagnose and resolve issues on hydraulic, electrical and electronic systems, deliver training and installation support, and manage warranty and spare parts with the factory.

You will travel about 60% of the time and work irregular hours to support dealers and end-users. Strong Mandarin and English communication is required.