APAC Director, AI Solutions Consulting

genesys; Singapore; Hybrid; SGD 180,000 - 280,000; Full time

Job summary

Genesys is seeking a Director of Solutions Consulting for Asia to lead a high-performing team of Solution Consultants, set a clear vision, and drive strategic technical leadership across APAC.

In this role you will partner with Sales leadership, shape go-to-market plans, deliver value-driven outcomes, and ensure customer alignment through tailored, data-driven solutions and strong cross-functional collaboration.

Qualifications

• Bachelor’s degree in a relevant technical field; advanced degree preferred.
• 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
• Proven ability to build and manage high-performing teams.
• Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
• Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences.
• Strategic thinker with strong problem-solving and innovation mindset.
• Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering.
• Results-oriented, with a focus on measurable impact and performance improvement.
• Proficient in relevant enterprise software and tools.

Responsibilities

• Lead, coach, and inspire a team of Solution Consultants.
• Partner with Sales and regional leadership to define and execute go-to-market strategies.
• Guide the team as trusted advisors throughout the sales cycle to deliver value-driven customer outcomes.
• Ensure customer alignment by designing tailored, data-driven solutions addressing business challenges.
• Strengthen relationships with key customers, partners, and the broader technology ecosystem.
• Champion innovation by partnering with Product Management and Engineering.
• Monitor and report on team performance metrics and business impact.

Skills

Solutions Consulting

Team Leadership

Strategic Thinking

Storytelling

Cross-functional Collaboration

Executive Communication

Enterprise Software

Education

Bachelor’s degree in a relevant technical field

Advanced degree preferred

Tools

CRM/Enterprise Software

Data Visualization Tools

Job description

Genesys is seeking a Director of Solutions Consulting for Asia to lead a high-performing team of Solution Consultants, set a clear vision, and drive strategic technical leadership across APAC.

In this role you will partner with Sales leadership, shape go-to-market plans, deliver value-driven outcomes, and ensure customer alignment through tailored, data-driven solutions and strong cross-functional collaboration.